Purple - Camelback Colonnade — Local services in Phoenix

Around 6 months ago I walked into Purple with my fiancée after doing a ton of research. I thought it was awesome that they had a live showroom versus an online guess or trial. We went in and were immediately greeted by an awesome employee named Justice. He was honest, knowledgeable, and not pushy whatsoever. We fell in love with the mattress and accessories. Financing was super easy with great options based on my credit. Everything went perfect.

The only problem (on our end mind you) is my fiancée thought our mattress was a California King which I had an inkling was wrong. I know, I know, with all that research you’d think I’d know our bed size but I didn’t purchase it. Haha. Anyway, we called after we left the showroom thinking we could simply swap out the size. Unfortunately, that was not the case as Purple does not have the ability to do so once the order has been placed. Purple advised that they’d have to cancel the order, and the financing would cancel and show paid off within a few days.

I waited and called purple back with the same exact order. The pricing was matched along with everything else. The financing although was not the same as in store. Total mess of things and we held off on purchasing.

Easter Eve I decided, I’m going back and we’re going to place the right order and hopefully Justice is working to help us again. Justice was not in but another amazingly knowledgeable, personable, and honest salesman by the name of Aaron was working.

Let me tell you, so glad we went in when we did. Aaron was attentive and made the second attempt at a purchase possible with such ease. He was also able to get us an AMAZING deal paying less than we originally would have.

On top of this, the store was running an Easter egg hunt with treats and great prizes. We were fortunate enough to make out with some great prizes!

In closing I want to say that Purple has an AMAZING staff and I don’t know what that hiring process looks like but between what I experienced with Justice and Aaron, it must be a hell of a process.

Lastly. I work in process improvement, maybe Purple needs to consider some technical work to allow customers to make changes prior to shipping. Just a thought.

Go buy that mattress if you are having second doubts. I’d HIGHLY suggest asking for...

Great Experience All the Way Around with Stephanie & Purple Mattress Store!

We were prompted to buy a Purple Mattress after my 6 year experience of owning a Purple Cushion- I have a herniated disc and Absolutely, Cannot Live without this cushion due to pain. Furthermore, my husband and I traveled, round trip, to the South to visit our son in the military at least 5 times and this Pillow Helped Tremendously.

We got President Day Sale discount, along with Military when we bought our new #3 Queen Purple Mattress, two Pillows and the electric base(Purple Power Base) and one mattress protector- I think out the door around $3500 for everything.

😀I'm back for an update It's been 2 weeks~ *My pain has actually subsided on the purple mattress vs the old one so I give five stars⭐⭐⭐⭐⭐

**Caveat: However, I believe the key is the Purple Power Base- here is the rationale: *When I first got the mattress I wasn't completely sold on the idea of sleeping on rubber, basically. The first few nights I was a little pessimistic to be honest with you. I noticed that the bed was really really flat and straight (used to the dips in my bed more than likely) So I tried using the power base to get more comfortable. I tried the Zero-G button and that helped Big-Time -made all the difference! Love it♥️ BUT, I sleep with this guy my husband and he had throat cancer and has to sleep with the bed elevated and I'm the opposite, I have to sleep with my legs elevated. So the only solution was to sleep at opposite ends which is fine with me cuz I don't like cuddling. Worked out perfect for us- COMPATIBLE SLEEPING STYLES IS MUST Yes, the queen does not have dueling power bases- no separate controls -Only the king.

⭐Side Bars: *I also, during the first week, notice that the mattress was cold so I pulled out my mattress pad and it worked like a charm. No more cold mattress. And, btw, you can use cotton sheets. Probably their sheets or Jersey sheets might work out better but... *They have low, medium and tall purple pillows- I use the low, my husband uses the medium. I think low is for small people and the medium for average size.

That's it! I don't work for the purple store, but just wanted to spread the love and pay...

The customer service at this Purple Mattress location was amazing! As we walked in, we were immediately greeted by Wendy, who was extremely helpful and sweet. We came in to replace a mattress we purchased earlier in the year from a different company that was too hard for our needs.

We had an idea of the type of mattress we wanted but were unsure as to the firmness. Wendy answered every question we asked and asked us all the right questions to help us find the perfect mattress and pillows. When trying out the beds, we were even given pillow covers to lay our heads on a clean surface.

We're moving out of state in a few weeks, and Wendy created an invoice so we can purchase our mattress next week using the current sales discount to help coordinate the delivery of our mattress with our move to our...