DXL Big + Tall — Local services in Phoenix

This was my first visit to this location and I must say in all the years I’ve shopped and DXL and CM this by far was my worst customer service experience. There was a lady that greeted me upon arrival and that’s where it ended. No one ever came by to checked on me to see if I needed any assistance. I needed a pair of gray slacks which (on my own) I was able to find with a great price. Had I not needed the pants I would have walked out of the store. I walked around a little bit towards the male salesperson just to see if he would at least notice me. He did, asking "you doing ok". Honestly it didn't feel sincere, more like it's his job to ask. Once I got to the checkout I was finally notice. The lady that rung me up didn’t ask if I needed anything else. Just asked for my phone# for the rewards. Lastly I notice on my receipt it said Christopher assisted me with my purchase. Let me be clear, NO ONE assisted me while shopping at the store. I assume Christopher was the older male working and he didn’t as much say goodbye, thanks for coming in, as I walked past him leaving the store It’s also important to note that I was once a “first assistant manager at two DXL/CM locations in Los Angeles and Rockville Maryland, so I totally understand AND HAVE always appreciated the great customer service they typically provide to their customers. It felt like they didn't think I was the type of customer that was there to buy. I know this is not indicative of the type of service DXL gives. All customers whether they look like they are buyers or not are to be tried the same. I was in the store on Saturday evening 2/1/19 between 7:30-8:00pm.

Since my first review of this location in 2019 I’ve been back in this store multiple times mainly to pick up online orders. Today I decided to stop by and browse to see if anything got my attention. The vibe is still the same here. After reading several other reviews my speculation was spot on. Three associates saw me and not one said a word. One lady was dressed like a superhero (maybe Wonder Woman) walked near me twice (as if I were up to something), you guessed it, not a word. There were other customers (white) where and the sales associates were very friendly and engaging with them. After browsing for about 20 minutes and trying a few pairs shoes I decided that the few things that caught my attention I would visit one of your other stores or purchase online. BTW, there was an older (male) associate that clearly felt guilty as I was leaving and came over to assure me that I was not being ignored and left alone. Yes this location (and only this store) has an issue with a certain segment of the population. FYI, I’m a 59 year old black man who clearly has money to spend. Trust me,...

went to purchase a dress shirts due to an issue with leaving mine at home, experience was ok while picking the shirt out and getting the right size, but after leaving i went back in to see if they could steam it since i had to wear it immediately, it seemed like a bother for Nina and after her lack of wanting to help me she said it'll be a $6.00 charge. so after spending $115 for two dress shirt and taking up maybe 10 minutes of her time, she couldn't be bothered to do a quick steam to get the wrinkles out and was to busy sealing packages..... i told her if she didn't want to do to just say it instead of being lazy and not wanting to go the extra mile to help me out. this will be my last visit to DXL, it was my fault for forgetting my dress shirt but customer service is very important to me and it's what...

Overall, pretty darn good, not cheap, but good.

The best part is probably that they have suits, sport coats, and blazers which you can actually wear in Phoenix and are stylish. Too many stores which sell big and tall sizes only stock terrible bland black and polyester suits with full linings in plain solids. As if just because I'm big doesn't mean I don't want to be stylish!

The staff is usually pretty good too, willing to help and usually fairly knowlesdgable.

My only complaint is that virtually every collared dress shirt they sell in non-iron and the formaldehyde coating used on many non-iron shirts causes me to break out into a painful itchy rash. I also have found non-iron don't breath well or wick moisture away, not great for Phoenix.

They also have a good selection of stylish...