Roosevelt Row Apartment Homes — Local services in Phoenix

We have been residents of Broadstone Roosevelt for over four months. The apartment and amenities are extremely nice, and the leasing staff is friendly, but we second the construction issues (from the previous reviewer) along with a few other areas of feedback.

It definitely hasn't been ideal to pay full price on an unfinished building, when upon signing, there were verbal completion timeframes given. For example, leasing agents said the pool/hot tub would be done by February when we signed our December lease, and it wasn't finished until mid-April. We completely understand construction set backs, but we felt mislead on the completion of certain areas. The gym restrooms and water fountains have been "coming soon" for over four months. The rental agreement does state that the building is under construction, and tenants overall accept this, but there is no true legal accountability on when things will be finished.

We have also heard through some friends (who work for the city) that the complex will be used for ASU temporary student housing in the Fall, which I think should definitely be mentioned upon signing. I know there are many students here currently, and the resident population is the BEST part about living here--we do have a good mix of young and older professionals + students alike. However, if there is an agreement with ASU to allot a number of units for students, that could possibly make Broadstone Roosevelt geared MORE towards student housing. Since I don't have exact details, I can't speak to the plans, but I do feel like it is worth the inquiry if that might be an issue.

Our biggest disappointment has been with our pets. We do pay a costly monthly pet rent, in addition to the pet deposit, and they are not allowed anywhere on the complex. They are banned from the common deck, the pool area, and both pool house and club house. There is also not anywhere to take them out within the complex, the only current dog stations are on the west side (outside) of the building. The area is generally safe, but I do feel a little weary taking my dogs out to the street late at night. We completely understand keeping the complex nice, especially with the furniture, etc., but we feel like we are paying quite a bit for them to be here, and it doesn't really feel very pet friendly at all. If you are someone who integrates your dogs in patio and hang out times, Broadstone Roosevelt is definitely not conducive to that.

The positives are the amazing common spaces, the pool area, the units are really nice--we haven't had any issues with ours. The maintenance and cleaning staff are AMAZING, so friendly and helpful. The location is wonderful, we love the Roosevelt area, the local restaurants/bars/shops are great along the street. The Broadstone social mixers are wonderful, as many people here have moved due to jobs or life changes. These social events allow people to connect with neighbors, enjoy open bars & activities, the leasing agents do a good job of...

Always try to do your due diligence before making a big purchase or signing your name on the dotted line. Reading current reviews is part of this process. (Of course, every person will have their own personal experience). Here is my review after living here for 5months (which is a perfect amount of time to get to know anything new). First, the GOOD: amenities do not disappoint, apartment has all the modern features, grounds are clean, love being downtown, apartment location is mostly quiet to street traffic, activities are entertaining and fun, staff, residents, and pets are friendly. Now the BAD: walls are so thin you can hear your neighbors talk, hear their TV, the sound of pots and pans rattling, and the upstairs toilet flushing. Lastly the UGLY: because the walls are thin if you have a neighbor that does not respect apartment living this place can quickly become unbearable. After being here for 2 months, a chain smoker moved into the apartment below. Cigarette smoke and the smell of incense billows up into my apartment all night long. If you have ever had this experience then you know how difficult it is to do a simple thing like breathing in this situation. Keeping the windows open, fans and air purifiers running helps but the power of these aromas seep into your skin..your lungs..your bedding. This is supposed to be a non-smoking residence but complaining to the office is futile. How do you provide proof of smoke by taking a picture or providing a recording?

Giving 2 stars due to my experience trying to transfer to a different apartment to escape the Cigarette smoker (which of course was at my cost). Unfortunately the day of the move, the apartment had not been cleaned and maintenance checks were not performed. Patio door had a huge gap all around after they removed a chunk of wood to keep the door from sticking, running my hand across the floor left my fingers black, crumbs left in the kitchen cabinets, and I discovered the water heater was broken and leaking. It was too late in the day to reschedule the movers which meant I lost the deposit. "Fool me once, shame on you". Needless to say, signing a year lease for a transfer would be a "Fool me twice,...

I find myself increasingly frustrated here. Most of this probably comes down to incredibly cheap ownership, though they're happy to brag about participation in random CSR events. I should also note that I've had good experiences with Brady in the leasing office.

The main elevator has been down for months (119 days to be exact). This is 21 days longer than staff indicated the repair would take. My patience is running thin.

Concrete stairwells are filthy. Instead of having them professionally cleaned, maintenance decided an acceptable solution would be to repaint the concrete. The paint job, of course, looks absolutely terrible. Carpets are similarly soiled; at least those haven't been painted yet.

Doors into stairwells use cheap hardware that gets stuck. Rather than repair or replace the hardware, maintenance removes part of the handle and calls that good enough.

There are many other doors with broken handles. These are often replaced with random doorknobs that are clearly not directly compatible nor intended as replacements.

Some residents with electric vehicles plug their car chargers into standard 120V outlets in the garage. Naturally, the "community electric" bill pays for this. Management couldn't care less when this is brought to their attention.

A half-inch gap between a window and its frame is not normal. However, if your apartment window happens to have this defect, rest assured that management will tell you this is "well within spec" and "part of life...