Geek Squad — Local services in Plano

Rave review to follow!

So one night my computer was doing an automatic update of bios. I have never seen that before, but I let it run. By the time it finished and started back up, I got an error that my login pin was no longer going to be accepted, due to some changes it made to security settings – I was locked out of my computer by some rogue system update!!

I googled the issue and found dozens on message board and youtube video entries on how to solve. NONE of the methods worked on my machine, of course! So I finally gave up and called both HP and Microsoft. Both acted as if though they could unlock my computer, and drug me through a bunch of nonsense (they hadn't a clue what they were doing!) and both finally just tried to get me to do a system restore, and lose all my data.

I took my computer up to geek squad to get their advice. They tried on the spot to unlock it, but were unable. They told me they could continue to try and unlock it, for approx $40 if successful. If they could not unlock it, they would charge $180 to at least pull my data before resetting, so I would at least have my data back.

I took my computer home and gave HP and micorsoft one more try. They of course failed again, so I took it it geek squad and expected full well that they were going to have to just pull my data and restore it. I was given a week turn time for this. Fast forward TWO days later, I get a text that my device was ready. I immediately call up there, and they tell me they were able to UNLOCK my computer! Hallelujah! Honestly, they could have told me they couldn't do it, as I was fully expecting, and charged me the $180 for a restore/data pull, and I still would have been happy with their service/solution. I am so grateful to have my machine back fully functioning like nothing ever happened!!!! Amazing that Geek Squad was able to do what Microsoft and HP could not, on their own products. I wont waste my time to call HP or microsoft in the future; if I run into something I can't fix, I am taking it straight...

I'm surprised at myself, I keep giving Best Buy chance after chance to be honest and upfront, but I get let down every time.

Here's what happened this time:

I had cracked my Galaxy S8 screen and needed to get it repaired. So, I went up to this Best Buy a couple weeks ago, and asked how much it would cost. The woman at the desk took my phone to the back, had the tech examine it for a moment, and came back to tell me it was going to be $199.99.

I said no thanks, I'll check somewhere else first, and went to check a competitor. It turned out that the competitor charges $219, so I decided to take it back up to Best Buy.

I didn't have time to do so until today. So, I set up an appointment yesterday, and went in this afternoon to drop it off. The guy at the desk told me it was going to be $249.99. I explained what they woman from a couple weeks ago had said, but all I got was a "It's $250 for the curved screen. Sorry."

I'm standing there thinking yeah... they knew it was a curved screen last time, too. I was polite, though, and walked out of there deciding to never again walk back in.

I think I've learned my lesson. Regardless of the location I go to, Best Buy has had problems with honesty for years. YEARS! The first time I remember being straight up lied to by a sales associate was over a decade ago, and that's still shamelessly going on. Most recently (before today), it happened last year when I tried to purchase a Fitbit, and I ended up not buying it, and putting back everything else I was going to buy as well.

I'm amazed these people are still in business.

If you've had a similar experience, take heart - it's not just your local Best Buy, it's the...

I attempted to replace the battery on my Dell Inspiron myself, but once installed it was not operating correctly. I took it to another Best Buy location, was told it would be 2-3 days. After 4 days they had checked it in but not yet touched it, saying only it was assigned to a technician on day one. I picked it back up at the end of day 4, and took it to the Plano Best Buy Store an hour before closing. Customer Service rep Luke was outstanding, and once informed it was likely just my battery installation issue, he took it immediately to tech Isaiah. 20-25 Minutes later they had corrected the issue, cleaned it, and had me inspect it to make sure it was working properly. Luke picked up the phone promptly when I first called, provided me more details about the Total Tech Support program I had purchased at the other location. The original store in Allen never answered multiple calls by phone: a message said it would be a 37 minute wait time, and message said they would call me when I was next in line, but I never received such call. The difference between the Allen store and the Plano store certainly opened my eyes and I will be returning to the Plano store for all future purchases and service needs. Can't say enough about how I impressed I am with the Plano store service, knowledge, and professionalism. Thank you...