Five Below — Local services in Plant City

If I could give zero stars, I would.

I purchased a bed and a chair on May 1st. The day the bed was delivered, the headboard’s built-in lights didn’t work. I waited over a week for a technician, only to be told the headboard was defective and needed replacing.

A replacement was eventually delivered — and that headboard didn’t work either.

Despite this clear ongoing issue, the company refused to offer a full refund because I reported the problem after their 24-hour policy window the second time around. Instead, they offered me a $200 gift certificate, a $100 refund, or to exchange the bed for something else in their showroom — none of which are acceptable. I paid for a working product, not for store credit or another item I don’t want.

Worse, the delivery team openly admitted they had replaced another faulty headboard just the day before — clearly this is a recurring issue. This has taken up nearly every weekend for a month, and now they want me to wait another two weeks for yet another headboard, which probably won’t work.

I’ve wasted my time and money on a broken product, poor service, and a company that hides behind policy instead of doing what’s right. The low prices reflect in the even lower quality — lesson learned: be very cautious when buying anything electronic or tech-integrated from this company.

I purchased the...

Made purchase and no receipt printed when I asked for one I was told no one knew how to do this and was stared at in a nasty way . The girl who helped me was so rude . I asked her name and was told it was xo......she began explaining that she didn't want to call her manager because he was dealing with a sick mother and I explained I just purchased over 100 dollars and needed a receipt. Shecalled him and he told her in 2 seconds how to retrieve it. She then handed me a paper with the transaction number her name her managers name and rudely said my manager is going to be in on Monday I could speak with him then...I stated she had the transaction # just print it out and there wouldn't be a need to come back in.She then stated I was the nasty on...some nerve ...I don't know how she got to be manager the other employee Braden I believe he said his name was was so much more helpful...we all have bad days...

First time shopping here, and I was not surprised. Lots in inexpensive items, most of the products have "Made In Chine" stamped somewhere. The store was well staffed but very little customer service. The first time an employee spoke with us was during check-out, we were never approached while looking around. There were a number of employee to employee conversations taking place with no offers to assist shoppers. The store is well stocked with few empty shelves and the environment is comfortable. So, if you need an inexpensive pair of earbuds, an individual small battery pack, or low-cost costume jewelry, this store is just the place to visit. What they do have for sale is priced just right. When the product stops working, falls apart, or changes color, just throw it away and go buy another. You won't be...