DICK'S Sporting Goods — Local services in Plantation

On Saturday March 16th I made a purchase in the Pembroke Pines Florida store for Nike One Classic Dri-fit Cropped Tank Top (color is Smokey Mauve) to be shipped to my home as the Pembroke Pines location did not have the top in stock. On Monday March 18th my husband and I got a call from our community gate stating “door dash” was trying to make a delivery. Well, of course we knew this was a mistake because we did not order FOOD! Who knew that Dick’s Sporting Goods was now using DOOR DASH to deliver clothes!!! Later that evening I got a text from Door Dash stating they were trying to make a delivery from Dick’s and could not get in our community. As a result, they will return item to the Plantation Florida store. No problem! Misunderstandings happen. I planned to go pick up at Plantation location. Well, yesterday, Tuesday March 19th on my way to Plantation to pick up my item, I called Dick’s Plantation to ensure my item was there. I explained the situation to the associate and was put on hold for 12 minutes that I eventually had to hang up and call back. I called back, got another associate (had to explain the situation again) who then called the manager JOAS BAPTISTE to handle the issue. Mr. Baptiste then proceeded to tell me that I need to call DOOR DASH as this was no longer Dick’s problem! To be honest, I was very irate at this point as I did not and would NEVER order clothing through DOOR DASH. The manager did not ask me what item it was nor the order number. I tried giving him the order number, he said he is no longer able to locate with order number. Did Mr. Baptiste (as the manager) ask me what the item was to see if it was even in stock in his store? No, he did not try to de-escalate the situation as this was my problem (I needed to call Door Dash per manager). The only solution he had for me was to deal with Door Dash. I hung up the phone because at this time I’m steaming upset. I then called the Pembroke Pines location (I think the team member was Jeremiah?). He was profoundly helpful! He explained to me that more than likely when the item was returned, I would be refunded. He gave me the customer service 877 number and explained they would be able to assist me more. I called the 877 number and spoke with Jodi. Jodi could see that I was refunded (did not reflect on my card but Jodi explained I should see it on my card in 3-5 business days). Jodi then looked to see if the item was available at the Plantation location where DOOR DASH returned it. She was able to tell me there were 2 left. I thanked her for being helpful and professional. I then was able to purchase the item for pick up at the same PLANTATION location (felt more reassured that I was being reimbursed for the original purchase). Drove to Plantation and got my item. Dick’s Sporting Goods, why so much aggravation? Are you training your managers? Do all your team members know that you’re using a 3rd party (DOOR DASH) so they may tell customers to be aware that Door Dash may possibly be delivering there items? Do your managers know that your customer service 877 number can assist customers more and have access to more information? Do they know if Door Dash returns item to store, that they can reassure customer that they will be refunded and in the meantime (to de-escalate situation) they can ask the customer what item and check to see if said item is in the store? Train your employees. Do...

I ordered a pair of Oakley sunglasses via their online kiosk in the store. I paid via a gift card and debit card.The on site clerks were great and very helpful. Unfortunately, the online service was a different story. After receiving an email the next day that my order had been fulfilled and was preparing to ship, I waited 8 days before calling customer service. I was then told that it was at the warehouse prepped and ready to ship and should go out the next day. I was told I would get an email shipping confirmation the next day. Instead I received an email notice of my order being canceled. So, after 9 days, they finally discovered they didn't have it in stock after all. They basically held my money for 9 days before they figured that out. When I called for an explanation, I got a somewhat pathetic response that they were out of the item and just realized it and I would have my funds returned in the next few days and my gift card should be revalued in 3 or 4 days as well. So all in all, they will have held my money for 9 days (plus however long it takes them to return it) and never delivered anything. Incompetent and disappointing inventory system, order fulfillment, notification process and customer service. Last time I'll ever order anything online...

I hate to leave a bad review but this is really something management should address.. Last time I came to this location it was shortly after was shortly after the mask mandate was lifted and people had started going out without masks. I had no mask And I asked an employee for a fitting room To try something on. The woman rudely scolded me for not wearing a mask even though it wasn't mandatory and told me I was putting her health in jeopardy.I graciously overlooked it and just tried my clothes on. Today was my next time back and I needed to try something on so I pressed the button for the fitting room. I stood there for a little bit and didn't see anyone coming and I saw this same woman on a I'm a nearby section. I walked over and politely asked if it would be possible to open the fitting room. She rolled her eyes and said "I heard you" And continued to fold clothes a little bit and then walked over. I have no idea what this woman's problem is and why is she so rude? I looked at her name type on my way out today and it said Beverly. I'm a very polite and respectful person I don't understand why every time I come in she gives me attitude for no reason. Very bad reflection on the company I would not want that...