PARLOUR BAKERY ORDER ONLINE! OPENING SOON — Restaurant in Plantation

Great Goodies, Horrific Management I recently visited Parlour Bakery in Plantation for the second time a couple Sundays ago. After grabbing a view things I left and continued my day. The following day I realized that I misplaced my wallet and traced my last purchase back to Parlour. I made a trip back to the bakery after calling two times with a long hold. I arrived and the first employee described my wallet perfectly without me informing her of any description and notified me that they had found it and were keeping it on the counter behind the cashier. I patiently waited while she and the other employee searched for it. After some time I left my number with one of them and offered for her to call me when they found it, not wanting to hover while they looked. I returned after an hour and the second employee notified me that they could not find the wallet. I asked for them to check the cameras to see if someone had moved it or for any other clue. After a few minutes in the back she returned and told me that someone had come and picked up the wallet so the wallet "must not have been mine." Confused and skeptical that this wasn't the truth I asked if they could review it again or could I speak with a manager. She told me she was a manager. After stepping out of the store for a few moments, I went back in the store to ask if they could give me a description of the person who picked up the wallet so I could give the police a description. A supervisor or other manager entered the front of the store and told me that I needed to leave her store immediately. After assuring her in a very calm manor that I wasn't angry I explained to her my confusion with multiple interruptions from the woman. She said that they gave away my wallet to someone else so it must not have been mine. When I asked her if she verified the ID or the contents of the wallet she said, "I looked at the picture and it looked like the person so I gave it to them. That's what they do at TSA." Still skeptical, I attempted to get any information out of her about what may have happened to it even telling her that if an employee took it I woul d happily accept it back without taking any further measures. The woman eventually told me that she didn't care if I called the police and to just get out of the store. I eventually had to file a police report with two officers who arrived and viewed the footage which DID NOT reveal a customer picking up the wallet and only an employee picking it up off the counter and putting it on the other side behind the cashier desk. The officers both agreed that it seemed I was lied to. Before this occurrence I recommended Parlour to so many friends with excessive praise for their products. Unfortunately, the management of the Plantation store does not have the same sweetness as their pastries. Her complete lack of customer service and agregious behavior towards me as I continued to calmly explain to the situation was shocking. I would have happily left the store with a, "We misplaced your wallet. We are very sorry. We are reviewing the cameras and contacting employees to find out what happened. How else can we help you?" Unfortunately this is not what happened at all. My wallet is STILL lost or stolen and not being a Florida native I will now have to travel back to Delaware to get a new ID and of course cancel my cards etc. I hope from this point forward the management treats these situations with a kinder and more honest heart. I realize I was foolish to leave my wallet. I didn't realize it would turn out to be...

I had been a loyal customer of this store until today. I decided to place an online order for pickup since they don’t have a physical location. Unfortunately, it turned out to be a terrible decision. They sent me a confirmation email without providing an address. The email mentioned "shipping method: production kitchen," but when I Googled the address, it was incorrect.

I no longer live in the area, but I was visiting from Orlando and staying in Tamarac. I had to drive all the way to Plantation, only to be told by a lady there that the location was in Lauderhill. When I explained that I could get there in 14 minutes, she told me they couldn’t wait because the delivery person had to leave.

When I requested a refund, she refused, saying that the empanadas were already baked. I questioned why they couldn’t wait for me, and she insisted they needed to leave immediately. I asked why they didn’t have another person to handle such situations. She responded rudely, asking why they should hire someone else just because I didn’t arrive on time.

I reminded her of the importance of customer service, but she argued that they weren’t even open and were doing me a favor by accommodating my order. This experience is exactly why vegan businesses like this fail—they don’t prioritize customer service and only think of themselves, not their customers. I strongly advise against ordering pickup from this place if you want to avoid a bad experience. They clearly lack the staff to meet customer needs, and their customer service team lacks...

I contacted Parlour the day before my son’s birthday to see if I could get something for him. He was vegetarian but recently decided to be fully vegan. I didn’t think I really had a chance to get something to be honest but thought I’d give it a shot.

Instead Camilla contacted me and not only arranged for a cake, but some cupcakes and empanadas as well. She even conveniently delivered them for me! My husband and I were floored how beautiful everything looked. We decided not to tell any of our guests that everything they were eating was vegan. We tried several empanadas, I fell in love with the broccoli, potato, & “cheese” and my son loved all of them, even asking me today to get more! The cupcakes were so good, like the strawberry with a strawberry “cream” topping with delicious strawberry preserves in the middle. Finally the cake was gorgeous and had a yummy biscoff tasting center.

My favorite part of the night was revealing the truth, which led to our guests laughing in disbelief. Since the event, they have been so much more supportive of his beliefs, including his siblings asking to go get empanadas with him sometime. I can’t thank Camilla and the incredible team of Parlour because you helped me not only have delicious ethical treats for my son but you helped open up a lot of people’s minds who will be more supportive of veganism in the future simply because the food was that good! A warm thank you from me and my son Bassel, who will always use Parlour any...