Batteries Plus — Local services in Pooler

Update: I received a call from the store manager, he told me to bring my phone back in, had a specific person work on it to either correct the issues or work with me to handle it in another manner. He apologized for the inconvenience and the issues happening. I took my phone in 7/10/25, within an hour they called me back, everything is working normally again. Face ID is working, the camera is working, the lcd is not discolored.

I greatly appreciate the care the store manager gave for correcting the issue. They changed my 1 star into a 5 star. I always read the bad the reviews. I want people to see this and go wow they really did take his bad experience and make it right. The had a 1 star review, reached out to me, fixed the problems, and provided great customer service.

I brought my iPhone in for a battery replacement. I had no issues with the phone other than the battery not holding a charge. I didn’t notice any problems immediately when I picked it up, but on my way home I realized Face ID wasn’t working. I checked the settings and saw a message that Face ID was no longer available. I tried restarting and resetting everything, but had no luck.

I also noticed discoloration on the screen. When I opened the camera, everything appeared hazy and foggy.

I called the store and they told me to come back in the morning. When I arrived, they said they couldn’t do anything and only offered a refund. I had paid cash, but they said they could only give a cash refund for $20 or less. My repair was $86, so their solution was to mail me a check.

So now I have a damaged phone and I’m waiting for a check from the store that may never show up. Stay as far away from this place as you can. I took my phone in for a slight inconvenience and left with a major problem they can’t —...

The black guy claims they don't rebuild batteries. Advised that it was done before. He still stated yall didn't. So I asked for the Savannah Store number then he REFUSED to give me their number and still tried to validate that Batteries Plus do not build batteries. The other ppl in the back didn't wanna help either. So I looked up the number MYSELF and called the Savannah Store from my vehicle and thet were HAPPY to have my service. So I drove to Savannah to have my battery rebuilt. Pooler service has gone down. If the gentleman didnt know how then maybe his rainbow looking tale should have stated that. I rather go to the Savannah store going forward after this. Refusal to rebuild my battery and then refusal to give me Savannah number is CRAZY. Do better Pooler. Even called the 800 number and complained, the young lady seemed to not care but stated she would sent the complaint through but im sure she lied. Regardless at the fact that those calls are...

Went to get just battery for key fob found out while there that they do phone screens to. I have a galaxy note 9 had it from day one of first came out so the screen was starting to ghost. She offered to replace screen I have a blue phone the replacement screen would be black the young lady was very professional and forthright with information. Not what I expected but was very pleased. Well when I came in to pick up the phone she stated the back cracked in the process of changing the screen I didn't know the note 9 has a glass back. She was very sincere in apologizing and before I could say anything had a solution already voiced. Again not what I expected and really liked her resolution to the issue she stated he ordered the part set a date and wanted to know if I was good with it.. shocked I was but very happy to find out she had everything under control. We will be back because of that...