Ben Bridge Jeweler — Local services in Portland

Edit- its been 7 months and still no resolution. In fact I have been met with even more unanswered emails and have yet to recive a watch or a timeline for one. Over 5 years and thousands of dollars spent on things I wasn't excited about because I was told it would help me get what I wanted- and still nothing. The manager should be ashamed of himself.

There have also been multiple instances of employees being fired for taking bribes from customers to skip the line for watches and other shady dealings. Take you money elsewhere- the location in the mall is much better and professional. Im sure this location will either close or get new management soon. No way they sustain with this kind of behavior ‐----------------------------------------------------- I've been a customer at Ben Bridge's downtown Portland store for over four years, waiting on the waitlist for a Rolex GMT model. About halfway through my wait, I stopped by the store to check in and was offered an Oyster Perpetual, which wasn’t on my wish list. I was encouraged to purchase it with the assurance that existing customers have a better chance of getting a watch they truly want. I reluctantly bought it in fall 2022, hoping it would improve my chances. At the time, I was told I might receive a watch from my list by spring 2023, but I never heard back.

Throughout this process, I’ve written multiple emails that have gone unanswered and made phone calls that weren’t returned. A couple of months ago, Tim finally responded to one of my emails, saying he would prioritize the GMT model for me. I visited the store to thank him personally, but once again, there have been no updates since then. My most recent email, sent two weeks ago, has also gone unanswered.

I feel incredibly disappointed and undervalued as a customer. Waiting over four years for a GMT model feels outrageous, especially after I purchased a watch I wasn’t excited about to build rapport with this store, yet it seems to have made no difference.It’s frustrating to have invested so much time and effort with no resolution or even consistent communication. At this point, I’m losing hope that I’ll ever receive the watch I truly want. This experience has left me feeling disheartened and questioning the value of continuing my relationship with Ben Bridge. I’m now faced with the difficult decision of restarting this process elsewhere, as I’ve lost confidence in Ben Bridge's ability to deliver on their...

Honestly, I wish I could give this store 0 stars. I went to the Ben Bridge at Southcenter for my engagement ring and it was such a great experience— that 5 star service doesn’t transfer. I went to this location for my wedding band— when I went to look at bands, the Josie was condescending to me when I walked in and insisted I make an appointment, despite the fact that the store was empty and she wasn’t doing anything, and I told her I came to look at one specific item and purchase in one go. Whatever, we made the appointment and came back later, but I didn’t buy it because she was the one the appointment was with and I was NOT giving her that commission after the way she had treated me both when I walked in and during my appointment. I went back a different day to complete my order and Tim was lovely and so kind, I cannot recommend him (just him) enough. When I went back to pick up my completed ring, Josie was there again. I was told in a voicemail that I could just come get my ring whenever, but she asked again if I had an appointment, tried to tell me I couldn’t get my ring without the order slip, and then just wound up giving it to me with my driver’s license proving my ID— imagine that. She just handed me the ring out of some tissue paper, no box for transport or anything. Honestly, all of this would be fine— I’m not usually the person who goes to google to complain, I didn’t even address her cattiness when I was in the store for fear she would kick me out without my ring— but her attitude was so rancid that I would never in my life return to this location for anything. Again, Tim was so kind and great to work with, but Josie left a bad taste in my mouth. It’s hard enough that I had to do this myself as my husband is active duty military stationed overseas— her treatment toward me during what should be a sweet and joyful process of getting my wedding band really ruined the experience. I recommend you choose a different location if you’re looking for a great Ben...

Edit - I finally received my watch from Gina on the 11th, and let me tell you, it was an incredible surprise. I wish I could share the whole story—it felt like something out of a movie. Not only did she get me the watch I requested, but she also included another one from my future wish list. Getting two watches on the same day was amazing, and she really made it a memorable experience. Thanks a lot, Gina. Your aura is contagious. She goes above and beyond and kept me in the loop throughout the journey. I look forward to getting more watches and jewelry from both Gina and Ben Bridge.

Absolutely delighted with my experience at Ben Bridge! My visit was twofold: to embark on the journey of acquiring my first Rolex and to snag a surprise gift for my beloved wife. I had the pleasure of meeting Gina, who instantly made us feel at ease with her warm demeanor and wealth of knowledge. She effortlessly guided us through the intricate details of the various timepieces, offering invaluable insights on how to operate them with ease. Gina even took the time to jot down our names, promising to follow up soon, and generously provided us with Rolex magazines as a delightful complementary gesture to keep us enthralled until our watch arrives.

But Gina's exceptional service didn't stop there. She went above and beyond by suggesting a stunning pair of earrings for the surprise gift, which left my wife absolutely thrilled. Gina's keen eye for detail and thoughtful recommendations truly made our experience unforgettable. A heartfelt thank you to Gina for her outstanding assistance!

I eagerly anticipate our next encounter when my watch arrives, and I'm excited to continue fostering a lasting relationship with Ben Bridge and the incredible Gina. You...