Casco Bay Furniture — Local services in Portland

I was a bit nervous about ordering a custom sofa online. However, Kristina was super helpful and put my mind at ease. We are thrilled with our new sofa!

Now for the details about the sofa we purchased.

We chose the Madison (108"W x 42"D x 35"H) and decided to go with 3 seat cushions (firm spring down).

The firm spring down cushions are actually very comfortable and give a good amount of support for my bad back. I was worried that they might be hard, but I found them comparable to our medium firm hybrid mattress.

We opted to go with 3 seat cushions so that we could swap them around. I tend to sit in the same spot and I was concerned about one spot showing more wear than the others.

As for the color, we ended up going with Echo Fawn. Mont Blanc Sycamore was also on our short list. We received cuttings of both leathers and Kristina was patient and accommodating when we changed our minds.

The 42” depth is perfect for our family. I think it would have been a little too deep for us if we had gone with 46” depth. To give you an idea of the 42” depth, I can comfortably sit criss-cross applesauce on our sofa and I am 5’7” tall.

Kristina was helpful during the ordering process and I never felt like she was trying to push me into ordering something more expensive. I had a long list of questions and she was very knowledgeable.

My order was split into 2 payments. I believe the first payment was ⅓ of the balance due and the remaining balance was due upon completion of the sofa.

As far as the delivery and time frame goes, I finalized my order on Nov 7, 2021. The sofa was completed in February and we received our delivery in early March. I received emails updating me on the progress of our sofa and the delivery company was easy to work with and professional.

Overall, I would highly recommend Casco Bay Furniture and I hope my review is helpful to others who are in search of the...

We bought the Manchester (Petite) sofa and two matching chairs in the Brompton Cocoa. Ordered about four weeks ago and delivered today.

The delivery guys were outstanding.. they carefully unloaded the furniture, and placed it where it needed to go.

The furniture is absolutely superb and oozes quality. I have to say this is, by far, the best furniture purchase we've ever made. Cheap? No. If you want cheap, low quality stuff go to Rooms to Go or the mall. If you're looking for quality top grain leather furniture, built by hand in the US, using top tier materials... get Casco Bay.

Was originally looking to buy the Restoration Hardware (RH) sofa and chairs, but "Made In China" and not knowing exactly how the frames were made left me with an uneasy feeling.

CascoBay is 100% American made.. by people that obviously know what they're doing. We went with a couple of upgrades to the cushions, so we spent a tad more than the discounted price at RH.. but, CascoBay shipping was free, so I think Casco actually beat RH in the end. Also, we were able to get the extended warranty at no charge.

I can't say anything bad about the furniture except we may have been able to go a bit wider than 96". But this has nothing to do with the furniture... just my nervousness about buying something too big.

Delivery was estimated at 6 to 8 weeks.. the furniture arrived earlier than projected... at the end of 4th week. The family area now smells like a tack room.. the leather smell is spectacular.

We may end up buying the matching ottomans as well.

Robert is very patient... I had so many questions before buying, I was sure he'd lose his patience. But anytime I called, he answered every question I could throw at him.

Definitely a legitimate place to by top quality...

I just received my new chesterfield leather sofa from Casco Bay and I am thrilled with it. What a great value! It was a little pricey for me but this will probably be the last sofa I will have to buy. I've had sofas that were a bit less expensive before but they were nowhere near the quality of this sofa. I only just got it, but I feel confident that This is a sofa built to last. It's solid and appears well constructed with beautiful heavy leather. It's really finely crafted and super comfy! I was a little leery of purchasing without seeing but I read good reviews and I'm glad I made the leap of faith to purchase this sofa. I don't think I could have found a nicer one. My husband, who I expected to be ho-hum about the sofa, looooves it. Normally, he would just say, "I guess it's ok, but you paid too much". Instead, he hasn't complained once about the price, since it got here...so you know it must be nice. Also have to say that delivery service was very good. It was a tricky delivery up a very narrow exterior stairway and balcony and through a small slider into our second floor apt. They put thought, effort and care into getting that sofa in here safe and sound. It was quite a job! BTW, folks stopped to admire it while it was being delivered and asked where I got it. Anyway, just wanted to say how...