Arabica Coffee Company — Restaurant in Portland

I've visited Arabica several times since I work nearby. The hot drinks are great, but the iced drinks are watery and frankly unimpressive. I haven't tried their food so I can't attest to that. Now, I would come back here regularly for their hot lattes if it wasn't for the bitter attitude of some of the employees. There is a particular individual that works here who is quite rude on every visit. I make a point of being friendly and quick to order (I have worked as a barista so I am aware of how tiring some customers can be), yet I am always met with attitude. During my recent (and final) visit, a drink ordered by my partner was made hot rather than iced as was requested. When I asked the staff about it, they rolled their eyes and insisted we ordered it hot (no, we did not) but eventually agreed to remake the drink. Long story short, visit Arabica if you're looking for overpriced coffee with a side...

Thank God for good coffee, almond milk AND Splenda. I am a creature of habit and finding a good americano has been nearly impossible in Portland. Also, I can’t seem to find Splenda and almond milk in the same place, but arabica has made me a happy tourist. My husband got the drip, a raspberry crumble and the kids shared a chocolate chip cookie. All were fantastic. What’s better then that? There were TOYS for the kids.

Pros -Good for everyone from babies to retired people -toys! The kids played with wood blocks as my husband and I enjoyed our coffee -the employees were super friendly -good coffee. Really good. I am from seattle, home of some of the best coffee...and I was a happy girl. -super spacious interior. Lots of places to sit, and yet not crowded at all -WiFi passcode on the table

Cons -we didn’t find...

Terrible experience for anyone with lactose intolerance. We ordered two coffees: a cappuccino with regular milk and a latte with lactose-free milk because I’m lactose intolerant. First they brought only the cappuccino, and we had to remind them about the latte. When we double-checked, staff assured us the cappuccino was made with lactose-free milk and the latte with regular. We swapped drinks to be safe—but judging by my body’s reaction, both were made with regular milk.

This is unacceptable. If a customer clearly states a dietary restriction, you must take it seriously. Mixing up milk types isn’t a small mistake; it causes real...