Portland Dry Goods — Local services in Portland

Mixed Experience: Quality Products, Poor Service

While the store offers quality products, my recent experience with their customer service was extremely disappointing.

After purchasing an expensive item that was subsequently damaged, I attempted to replace it (my cost). The product was listed on their website with instructions to contact them via text or phone.

I texted on a Saturday, no response; followed up on the next Wednesday morning and received a response that afternoon - I was told by the person responding they would check.

Having heard nothing more, I followed up that Sunday with a text. No response. I called and left a voicemail message on Monday. No response. I texted again on Tuesday. Message received, no response...

I'm loathe to leave a poor review for a business. I acknowledge that many customers likely have positive in-store experiences; I did. However, if reliable customer service/communications and after care is important to you, it's worth considering this as a...

Visited this store on Friday, August 13th, in the late afternoon. We walked in, 2 of the 3 associates working looked up and said nothing to neither me nor my husband. We browsed around, walked by the 3rd associate, and still no greeting. As we were leaving, I had to wait for an associate who was carrying items to the floor to merchandise. I said hi, and he barely responded back. Given the fact that none of the associates greeted me nor my husband, we would not go back to this store in the future nor order online.

Being I have over 20 years of retail experience as a Store Manager of a large clothing retailer and a home furnishings store, I must say greeting a customer and making them feel welcome goes a long way in the current...

Poor service and hours of operation can vary on any given day. Often times I make the trip from out of town, to try pieces on, due to varying sizes between brands carried. The lack of responses on social media and web presence is horrendous. On numerous occasions, I’ve arrived 1hr to 30 mins before closing of posted hrs of operation and they have closed without notice. This is mildly irritating. I love supporting small business but this group creates challenges to do so. They do offer high quality products but that doesn’t matter if you have these obstacles in place for acquiring their pieces. They are also quite cold and snobby at times, by comparison to...