Pottery Barn — Local services in Portland

This location provided adequate selection of products in a rather ascetically pleasing atmosphere however, this statement is the end of any positive comment I have to contribute to the reputation of this Pottery Barn location on NW 23rd.

To surmise that the customer service at this location was atrocious would be a grievous understatement. Not only were we looked upon as "mere heathens" by any sales representative we had the misfortune of making eye contact with, but our seemingly simple and unoffensive inquiries were treated with blatant condescension.

One particular sales representative, Diane, lacked even the simple courtesy to perhaps wipe the tidal wave of patronization off of herself when we asked if Pottery Barn carried any sort of shot glasses. Our sheer request must have seemed much too intolerable for poor Diane, as she interrupted to respond with a loathsome, "This is POTTERY BARN, and we don't carry ANYTHING of THAT nature. You should really try WILLIAMS-SONOMA."

I am well aware that Pottery Barn tailors their products to upper-class, detail-oriented, materialistic cliental however, I do not find this to be sufficient rationale to treat any customer with a sense of superiority or arrogance. Shame on you, Diane, and most other sales representatives of the NW 23rd location of Pottery Barn. Your complete lack of common courtesy has cost your company yet another customer. I would not recommend this location, (or for that matter, any location that fosters an environment of petty...

Went in to buy a chandelier that we saw the week prior. The price tag was 600. So asked a rep if we could buy it. She seemed confused when I interupted her and 3 employees shooting the breeze by the purchase desk. After a very confusing conversation, she basically said it was 700 according to the internet and she would have to ship it and spent 10 minutes staring at her computer? I was with my wife and we were really confused because we were looking right at the price tag that is displayed for all eyes to see for 600 and just wanted to buy it. She just kind of stared at us funny & I was so confused what was going on that I decided to leave. It seemed like she didn't understand that they were a store. I just wanted to buy the dang thing but she didn't really know/want to sell it. I'm still confused what happened as I write this. She didn't even try to sell it and I'm still unsure what the price is was because she wouldn't give us a final answer on what the price was since there was shipping and Internet said 700 but their store showed 600. Go check it out...its the main chandelier in the middle of the store with the glass jars over each light. It's priced at 599 with a nice big tag. Try to buy it and see what happens. You will feel like you just dropped acid after they get done with you. It's really was that weird. Maybe it's a front for a gambling operation downstairs or illegal rabbit fights...since it doesn't seem they are there...

We ordered a couch online for my office last winter. Waited several months for delivery. When delivery team arrived onsite in mid April the smell of marijuana smoke was so intense we had to air the house out afterwards. We are not unfamiliar with marijuana smoke. This was really really bad.

In addition the couch had several scuff marks, a large scratch, and some grease stains. My wife showed it to the delivery team and they took pictures. We also took pictures and immediately filed a claim the next day.

Response time to the claim has been abysmal. It generally takes 2 weeks or more just for a return email. Thus far I've sent them pictures on 3 separate occasions. I finally received a response in June confirming they have received my pictures and that they will look into it. No further follow-up the last 45 days. We will be taking PB to small claims court soon.

We've bought a lot of furniture from Pottery Barn. It's sad to see such a poor level of customer service from this company. I will probably start using Crate and Barrel or another local company for...