TWIST Portland — Local services in Portland

This place is not a great place to buy jewelry. They have products from artists all over the country, which is great! The selection of artists is awesome!

The problem is that if you want a piece that they don’t have in stock (which I presume is most of the time), they will order it from the artist that made it (which is usually out of state). They will give you an estimate of when it comes in, and they are very professional about all that. Excellent.

In fact, my wife and I both ordered our wedding rings from here. There was a gorgeous pair of gold rigs with a river pattern on them. I could bore you with the details, but suffice to say they we were crazy about them.

Anyway, they order them out, weeks go by, they come in. Mine first, hers a few weeks later. Mine is perfect. It’s amazing. Hers? It’s wrong. It’s not at all like the ring we tried on and nothing like it looks on their website. I’ll try to find photos, but believe me, it’s wrong and it looks bad. The color is wrong and there is an obvious problem with the shape.

We talk to them about it, show them what happened. They agree there’s a problem. Ship it back, etc. it comes back: ITS STILL WRONG. Believe me, we’re not crazy. It’s obvious. Go around and with them but ultimately they were like “Sorry, you’re outta luck”

We spent $250 to have another jeweler look at the photos of the way the ring was supposed to...

I purchased a single earring at TWIST-Portland as a special order. My entire shopping experience was just horrible. I placed an order on November 27th, 2022, and I didn't hear anything back until today, December 13th, 2022. First, I texted Emily Cobbinah on December 12th to inquire about my order status, and coincidently she texted me back a day after telling me the order was in. Then bazaar things happened when I picked up my order.

When I got there I took a careful look at my earring, I found human being residue which apparently someone wore it. I asked Emily whether or not anyone wore it when it came. She told me no then started whispering with another female employee and both started to giggle. After casually using alcohol wipes to clean my earring, she handed them to me. I asked whether it came with a little jewelry box or bag. She told me no and handed me a dust bag after I spent $1700.

I purchased directly from Anita Ko before, and my experience was pleasant and their service was excellent. However, my first and last experience with TWIST-Portlans is entirely the opposite. I will no longer shop in TWIST ever. If you want to place a special order make sure to double-check your jewelry because I bet the staffs there wear it...

If you haven’t experienced shopping at Twist, you’re truly missing out! This isn’t just a fine jewelry store—it’s a one-of-a-kind destination that redefines what fine jewelry shopping can be. Their thoughtfully curated collections showcase extraordinary pieces from renowned fine jewelry designers around the world, many of which you won’t find anywhere else. Each item feels like a work of art, blending timeless elegance with modern craftsmanship in a way that sets Twist apart from the rest.

The store itself is stunning, with a welcoming, artful ambiance that perfectly complements the exquisite designs on display. Every detail, from the layout to the lighting, enhances the experience, making it feel as special as the jewelry itself.

What truly makes Twist unique, though, is its people. The wonderful owners and their lovely team are not only experts in fine jewelry but also some of the most gracious and kind individuals you’ll ever meet. Their genuine passion for what they do shines through in every interaction, creating a warm, personalized shopping experience that leaves a lasting impression.

Twist isn’t just a place to shop; it’s a celebration of beauty, creativity, and exceptional service—a true gem in every sense...