Wildfang — Local services in Portland

Worst customer service I’ve experienced in a long time at a local retail company. I order one of their Wild Feminist tee shirts because of the horrible political climate going on in our country these days. I needed it for a trip I was going on, so I paid $30 for EXPRESS OVERNIGHT SHIPPING. It was supposed to arrived on Friday, February 28th. The package got delayed and sat in Oakland CA for 2 days. The packages didn’t get delivered until March 3rd! I contacted FedEx and asked them to refund me the $30. FedEx told me there was nothing they could do and I needed to contact WildFang for a shipping refund. I emailed WildFang, explained the situation, and asked to be refunded since the service I paid for I did not receive. They did NOT respond to my email. Then when I got the item this evening after getting home from my trip, it was covered in brown stains all inside the tee that is visible on the outside of the tee. So not only did I completely waste $30 on overnight express shipping, didn’t have the tee for the trip I went on, and it’s also covered in brown stains. I’ve tried to get the stains out with stain remover and the stains are not coming out. This was my first purchase and will be my last. Never shopping here again. Worst...

I really wanted to buy from here, badly! I’m genderqueer and it was my first time picking out a suit, so it was feeling like a big deal and I booked a VIP Virtual Fit appointment. I was so excited!! The time came, and I clicked into the Google Meet from the calendar invite they sent. 5 minutes go by…no one. I emailed the la@ email from the invite to see if we were still on. 10 minutes…nothing. I got off the call. I emailed the hello@ email - nothing. After a week, I texted customer service and they answered and apologized! I did ask to understand what happened, but they didn’t answer that. A couple days later someone reached out to apologize and manually reschedule - they also didn’t tell me what had happened (so I could know it wouldn’t happen again). Again…no one showed up. I texted at 5 after to see if they could find out if a stylist was coming. They didn’t respond! I emailed the person who had reached out to me at 10 after. I stayed on the call until quarter after, then left. And…I’m gonna go somewhere...

One of the most fashionable clothing shop in Portland! I have been walking by the store lately to get to work nearby and I always see very colorful and sharp looking clothes. One day I decided to go in during my lunch and see for myself what Wild Fang had to offer. It was very clean and the staff was friendly. Lauren was the one that greeted me and I told her I was on the hunt for a nice pair of overalls. She showed me around the store and informed me of all the choices and that a sale was going on. I am trying to dress a bit nicer but I didn't know where to start and Lauren was a big help. Thanks Lauren! I ultimately went with a nice pair of black coveralls and since Wild Fang was participating in the Shop Small, Win Big event, I got entered into a raffle as well. Score! I love seeing stores getting involve with the community and participating in programs that encourage people to shop local. Needless to say I am very happy with my purchase and will be returning to...