KAY Jewelers — Local services in Prattville

Shelby and Teresa at the Kay Prattville Al location define what customer service should be. My wife was sold a ring at a location in Ga and was told it could be sized down to fit her finger. I brought the ring to the Prattville location only to find out that it could not. My wife was extremely upset. These two ladies worked extremely hard as a team to find the best option to make my Kay buying experience positive but also made my wife happy. They worked with me for a few weeks to find the right option and also expedited having the new ring sized correctly. What started out as a negative turned into a positive experience and a definite repeat customer to this location because of their dedication to customer...

Refused to help. I understand that we are dealing with COVID and all but this location is keeping the doors locked and makes you wait outside until they see you. I went there with the intent to get my wedding rings sent off for sizing and soldering. Was told I needed an appointment. No one was in the store and I asked to simply give her my rings and wait for the paperwork outside. Was told no. What is so precious in a jewelry store that they have to be on a near lockdown status but I can go nearly anywhere else at this point? I wonder why they don’t just close the store for the duration so they can stop paying people...

Phenomenal service. The entire staff is so friendly and willing to assist in any way they can. Shelby and Austin in particular went the extra mile to insure I was satisfied with my purchase, and everything was perfect when I left the store. This is definitely my new go to jewelry store for all my future purchases. I’ve always been a big supporter of privately owned business, but I go where I get the best customer service. The staff at Kay Jewelers in Prattville far exceed all the other jewelry stores in the area when it comes kindness and client services. I look forward to working with Shelby to get my custom...