JCPenney — Local services in Prattville

Came in to kill some time before a movie. Got excited because there was elf brand makeup in the beauty section, I just wanted to shop around and browse and do my thing whole I hung out with my sister in law. That did not happen. I got bombarded and rushed into a makeover I did not want or have time for. Then the woman put testers on my face, I understand many people do not have a problem with this, I do not know where everyone's hands have been all I can think of is germs and the new strain of covid 2.0 that's now sitting on my face. THEN THERE WERE THE BRUSHES. the first brush she put on my face I am convinced has never been cleaned. It was so hard and crusty it hurt, she realized it wasn't blending and switched to another brush which was softer but also looked like it hadnt been cleaned in a while. I attempted to wipe some off and blend it in better so I didn't walk out looking crazy, which she several times blamed on my dry face. Well guess who wasn't looking to having makeup on today? Thanks for the unwanted face shaming. She caught me wiping some of it off and proceeded to yell at me. I didn't want this on in the first place and now I'm being yelled at publicly. She then continues the unwanted makeover and calls over a co worker. And yes it looked good at this point the powder she applied was great I probably would buy it. However a $40 powder was not in my budget for the day and the face she made when I said I couldn't afford it today was absolutely uncalled for. Like I came to look at elf does it look like I can swing a $60 foundation and a $40 powder? No. Not this week! This was a horrible experience I'll probably never buy makeup in person anywhere ever again in fear of getting pushed into a situation similar to this. Cleaned my face four times when I got home so hopefully no break outs or sickness will occur. I understand it is her job and she most likely works on commission, but when you are repeadly told no,...

My mother, daughter, and I went to JC Penney, the store was nearly empty with very little selection, but we managed to find somethings we were looking for. I also saw an item in the jewelry section I adored, but after 15 minutes of being ignored by the man at the jewelry counter with multiple attempts by myself and my child to get his attention, we gave up. We headed to check out and stood in line for 15 minutes with 3 cashiers working and only 4 people ahead of us. There seems to be no expectation of efficient check out here. When it was our turn to check out 1 cashier walked away and another moved to the other register to fold clothes for the third cashier’s customer. While she was doing this she was smirking at us and laughing at our obvious surprise that she would refuse to check us out. The supervisor who was previously directing people to check out counters stood and watched and ignored us as well. The patrons in front of us even commented that it must be because of our race. We ended up putting our things on the counter and began leaving. As we were leaving, a female manager I believe, approached us and asked what was wrong. My mother continued to the car not wanting to discuss it further, but the couple that was in front of us stopped and told her we were refused checkout seemingly because of our race. The woman looked to me and I described the cashiers behavior and the supervisors behavior and the manager simply said okay and walked inside. No...

I normally have excellent service anytime I get highlights and my hair cut at the salon but this wasn't one if those times.

This time, the stylist complained so much I found myself apologizing at every turn.

The stylist, Angie, had apparently been in a wreck sometime within the week I went to have my hair done and complained the whole time about having to do my hair.

When my husband brought some water for me, he took me aside and asked ME why the stylist had an attitude. Such was her complaining about having to do my hair, I ended up sticking my nose in my phone just to escape her complaints and snippy comments...something I never do because it is rude.

Yet when her next client came in for his appointment, she was all smiles and courteous to him. I guess I needed to be a male in order for her to be nice.

It is a good thing that I actually liked the highlights even with her bad attitude but I will never...