Office Depot — Local services in Prattville

I came in today to have some flyers copied and printed. I signed into the kiosk at the printing station as instructed. I then walked over to look at the laptops that were RIGHT NEXT TO the print desk. I could see the employees behind the desk and they could see me. I got 2 text messages on my phone, one stating I had a 5 min wait, the second stating my wait was 1 min. As I waited I saw 2 other customers walk right up to the print desk and be helped immediately. No problem, I thought. Maybe they had a previous order before me. I then saw one lady walk in the store and walk right up to the desk and the employee started helping her. Almost simultaneously I got a text that said “you are next in line. Proceed to the desk and an employee with help you”. So I did. The female employee helping the lady who walked in and straight to the desk, asked what I needed (politely). I told her I had gotten a message to come up because I was next in line. She then told me “well I called your name and you didn’t come up”. I told her I had JUST gotten the message and showed her my phone. She said “I called your name and you didn’t come up. Let me finish helping her and I’ll be right with you”.

1. WHY have customers sign in at a kiosk and give their numbers for text updates when it’s their turn if they are not going to get precedence to those customers who bypass the kiosk and the big written signs telling you to sign in and wait?

2. Why have customers give their numbers for text updates as your way of notifying a customer that it’s their turn if you’re going to just call their name? Granted, call a customer’s name at the same time you send the kiosk text update but at least give them a chance to walk over to the desk before moving on to another customer. I was literally standing at the laptops which is within spitting distance from the print desk when the text came through that it was my turn. The employee saw me standing there.

I’m giving 3 stars as a review because the employee was nice and knowledgeable, once it was...

I went in yesterday to get some business card notices to place in my daughters gender reveal invitation. Not familiar with the procedure of setting up a template, I was told that a set up fee was about 25.00 and the cards would be 9.99 for 50. I was also told that I couldn’t get them the same day because they were backed up and it couldn’t be done until Saturday or Monday. They suggested that I go to the one on Vaughn Road. I asked them if they would mind calling The Vaughn Road location to see if they would be able to do the job the same day./they said they couldn’t because all calls go to the corporation office and not individual locations so they gave me the number to call...I went to the Vaughn Road location, drastic difference. The young man showed me how to set up the template on the computer (to avoid set up fee) and in a very nice way, said that he could absolutely have the job ready..an additional note...the Prattville location did not appear to be busy at all but the Vaughn road location was very busy but not too busy to provide friendly and very accommodating...

Mikayla (not sure how to spell) at print and copy rocks! She helped me print 400+ pages in one day even though the ODP order said it wouldn't be ready til the next day, which was a problem for me because I had to be out of town the next day. So yeah she kinda saved my behind, major props to her. Beyond that, I've been printing stuff here for about 3 years now and have to say it's reliable. I'm in highschool competitive forensics, so I come in with about 30 PDFs about 20 pages each every month and they still are willing to help. I've talked with most of the print and copy staff over the years and haven't had any major issues and they are friendly. Not a fan of the recent change of ownership in Office Depot and Office Max, the new ODP company seems to be more inefficient while claiming to be more efficient, but that's not office depot's fault. Although I won't be going here anymore because I'll be moving away for college, this location has served...