GameStop — Local services in Providence

When I visited this GameStop location, the store felt completely empty — almost like a ghost town. There were no employees visible at the front counter, and we weren’t greeted upon entering. After waiting for a few minutes, we noticed the employee sitting in the back of the store, not assisting customers or preparing for closing.

Another customer came in and even asked if we worked there, since no staff were around. That customer eventually found the employee and asked about a product. The employee initially said they didn’t sell it, only to realize afterward that they actually did. The customer chose not to complete their purchase and left — I later saw the same customer at another electronics store, giving them their business instead.

When the employee mentioned that the store closed at 10 p.m., I said, “Oh, I thought you closed at 9.” He just stared at me with a blank expression before responding sarcastically, “If we did, we’d be closed by now.” Moments later, he seemed to realize the store actually does close at 9. It was clear he was unaware of his store’s actual hours or closing procedures, especially since closing time was only a few minutes away and he wasn’t ready at all.

Overall, the experience felt very unprofessional and unorganized. The lack of attentiveness and poor customer service left a negative impression. This occurred on Saturday, October 18 (night shift) — the employee was a dark-skinned male with...

Super close to me which makes it extremely convenient, especially during the holiday season. As always, the holiday 🎄 decor is exquisite and Santa's 🎅photo shop is Lovely!!🎅💖🎄 The one disappointing thing for me is the continued limited hours. Especially on black Friday! I thought for sure that the stores would at least open by 6 A.M. following suit with Target & Walmart....I was wrong....the stores in the mall didn't open until 9:00 A.M. with the exception of Apple which opened @ 8:00 A.M. and as always Macy's & Boscov's was open to shoppers prior to my arrival @ 7:15 A.M. I can't provide you with an exact time these stores open there doors/ but I can advise you to find out the stores current hours of operation. In a post pandemic world, all the rules have changed; previous standards for holiday shopping no longer exist; so be sure to. triple check your info to avoid added frustrations of misguided accommodations! Happy Holidays and Good luck out there!! If need be, get your...

I'm rating the individuals that work here but I'm rating the stuff in which these individuals sell .see i had bought a refurbished ps4 controller and about a few days later i needed to return it now that I've gotten the 2nd refurbished controller its also not working right cause now it won't turn off and they never seem to have one in stock and if you want one you have to travel miles to get a new one ( hate to tell you guys not everyone drives) so now in order to get a replacement i have to send in the only controller i own and wait 7 to 10 days to get it shipped to me such bull maybe you shouldn't be selling anything refurbished cause I've only had problems with them.I changed my rating to one star because it seems that all their refurbished...