Dreamclinic Massage and Acupuncture — Local services in Redmond

I would like to give this place -100 if I can. Overall, the therapist Jesse P is extremely unprofessional, ignorant and rude and the frontdesk was NOT welcoming, or trying to solve problems and was frauding on the service they didn't provide.

Background: I booked a 1-hour appointment on the medical massage with them at 1:45 pm. Before the massage, they have my prescription on file and didn't send any special instructions on anything. I did 1 spray of the Le Labo Myrrhe 55 Cologne on my sweater. This fragrance has a unisex jasmine-patchouli scent and is nothing related to strong or invasive.

I drove 20 mins from my home to their place and arrived at 1:38 pm. Jesse P was 5 minutes late and showed up at 1:50 pm. When he guided me to the massage room, he didn't do anything like reviewing my prescription or asking what was the massage intensity I prefer but letting me to take off my clothes. I waited for another 5 minutes before he came back and the service began at 1:55 pm. Right after he came back, he started to complain how strong my Cologne was although I only sprayed it on my sweater and already had the sweater off. He also conducted the massage quite strong and made me feel really unconformable and painful. After 20 minutes of complaining, he claimed that my Cologne gave him a headache and he had to stop and ask me to reschedule. I had nothing improved except the pain.

After I put on my clothes and came back to the front desk. The Indian lady did nothing but told me that they would charge me $123 for the 30 minute service. She DID NOT feel sorry for anything that just happened, not even try to ask me if there is anything she could help but charge me something they DID NOT fulfill.

My final word for Jesse P - if you are actually sensitive to smell, you can take 3 approaches to avoid bring negative impacts to your clients: 1. Send emails to your clients in advance and ask if they can avoid wearing Cologne or cancel the service. 2. Wear a mask during service 3. See doctors and psychologists and try to improve it. But if this is just an excuse for you to avoid providing service, I'd suspect you having bias on race, gender and sexuality. Also, I'm born as a male and self-identify as a male. STOP calling me 'mam'. Not because all asians look the same in your eyes that you can assume or define their gender and pronunciation by yourself.

Final word for Dreamclinic - STOP frauding on your clients. Set a bar for your receptionists and therapists, and provide the actual...

Do not come to this clinic if you have a referral for massage through your insurance! They billed my massages incorrectly per my insurance carrier (ALL plans under my carrier, not just my specific plan) and refused to correct the situation. I did all the leg work with my insurance to figure out what happened (Dreamclinic billed the Manual Therapy code that my insurance only allows Physical and Occupational Therapists to bill, instead of the code allowed for massage therapy and this put me over the limit for "physical/occupational therapy visits"). Dreamclinic billing the wrong code made my last massage visit and 2 PT visits get denied for going over the PT visit limit, when massage (billed correctly) is separate from PT with my insurance. This landed me with a total bill over $500 between the 3 denied visits. I sent their billing person who had emailed me the denial the direct contact my insurance gave me for someone who could talk them through fixing their billing error, thinking it was an honest mistake. I got a curt response back that they would do nothing and I owed for the massage visit that was denied. I called and spoke to a manager, who wrote off the massage visit that was denied but still did nothing to actually remedy the situation and the $$$ for the 2 PT visits that were denied due to their billing error.

They only accept TWO insurances for medical massage, and have been billing at least 1 of the 2 incorrectly. According to my insurance, if they had EVER called or went online to verify the benefits for my carrier as a whole they would have been told immediately or seen a giant flag that they cannot bill the manual therapy code for massage.

My massage therapist was excellent, but not worth hundreds of dollars for something that should have been $0 if they...

I don't like giving negative reviews. In this case, however, I think it is required.

I cannot speak to the quality of their massage becuase I cancelled my apppointment. I can speak to the unprofessional way in they which handle inquiries and the unreasonable demands they make.

I jumped through a few hoops to get setup so they could accept my insurance coverage. That took over a week. Then they insisted that I provide them the insurance billing codes?

When it finally came time to make an appointment, they dictated that I must give them my credit card information, over the phone, so they could keep it on file in case I cancelled. In these days of security concerns and breaches, I make it a policy to not leave my card on file, anywhere. This, when the massage was covered by my health-insurance? When I raised these concerns, they actually said, "we are secured by HIPPA". What? HIPPA has nothing to do with the sevurity of payment methods.

That is when I cancelled my appointment.

10/13: I have read the response carefully. I do not wish a back and forth. This will be my last comment about Dreamclinic with dreamy business practices.

"We are human therefore can insert HIPPA whenever convenient [sic]" speaks volumes.

Every busienss is entitled to set their policies, however, those policies are expected to adhere to generally accepted business practices. Insisting, in this day of strong concerns about ID theft and such, that one hand over credit card details before ever setting foot in your facility is next level stuff. To attempt to do it using HIPPA is worse, and most likely a violationn of...