Sound Microsystems — Local services in Redmond

This place is a disaster. I dropped it off because after a windows update, I couldn't get widows to load. They never called with an update. Finally I called, maybe three weeks later, as it isn't my main laptop for us. Oh, they said. They admitted they didn't know where it was and would have to call back. When they did, it ws 24 hours later to tell me that they needed to reload windows on it. I told them Windows 7. It's a Windows 7 machine. I had to call back again to find out if it was done a week later. It was lost again.Had to look for it. Finally the guy on the phone says it's done. When I picked it up, the guy couldn't find it. It also wasn't marked as complete, so he didn't know if it was done or not. When I took it home, I was surprised that it had Windows 10. I complained about Windows 7 update. They didn't listen, and uploaded Windows 10. I need both a Windows 10 and Windows 7 machine for work. I called and complained about that. I was even more surprised that half the apps weren't downloaded, plus drivers, such as the driver for my DVD player. I know it's old, but it should have what it came in with at the very minimum.

All that, and all they had to do was re-load an image of Windows 7. They don't have any idea what they are doing. Stay far, far, FAR away from this place. Send it back to the manufacturer if you can. If not, good grief, even Best Buy is the same as this...

I came in with my Framework laptop that I dropped, and unlike all the other laptop repair places in the area that I tried, the guys were at least willing to look at it with their eyes and tell me which parts might need replacing and what I might be able to do to fix it, as well as acknowledge that they don't have the parts or specific info for this very uncommon brand.

I felt listened to! That's pretty much a first!

So I didn't get the answer I was hoping for, but I had a great experience and felt like they asked the right questions and gave me some suggestions on how to fix it.

Highly recommend so far, especially if you're looking for an...

I have known Mike for almost 15 years, and he had always been and continues to be a very skilled troubleshooter and a really great guy. He makes sure he understands what your needs are before making suggestions or recommendations. He won't ever steer you wrong or do anything that will waste your time or your money. He really does care and it shows in his work and the success of the business. I strongly recommend if anyone needs any sort of computer, whether laptop desktop, tablet, etc., that they go to sound microsystems prior to making a final decision. I am sure that anyone that works there will make it worth your while to stop in and...