United States Postal Service — Local services in Rich Township

I'm not sure who can help me with this post office that happens to be the only one in my town. This is the 4th time there has been a mix-up with a request for mail-hold. I've used this service offered by the Post Office about 7 times in the last couple years and there has been a problem more than half the time. The first two times I made the request on-line and there wasn't a problem; however the 3rd time there was. My mail was delivered the day before I requested. This wasn't safe and with mail theft and identification fraud, I was alarmed by this carelessness. I went into the Matteson, IL station and complained. The manager, Lonnie was very apologetic and stated the regular carrier was on vacation and the sub didn't follow the request accurately. He asked me to come in and let him know the next time I needed a mail hold, so I put the request on line and went into the station and let him know. All was well. The next time the same thing. The last two times, I did the request on-line, but the last one I went inside the station. I didn't request the manager again since I was feeling confident that whatever the problem was it had been worked out. However, once the mail was never held and this last time, it wasn't delivered on the day I requested. I didn't have the energy to go back to the station the time before today; however today I arrived home early enough and I when I arrived to find my mail at the station when it should have been delivered today; I was given the same excuse about the carrier being on vacation. This is...

Went to post office mail out obituaries for out of town family. I had a total of 8 envelopes. The clerk named Deloris totaled my purchases and I attempted to pay with my debit card. The transaction did not process and Deloris irately stated that I must have done something wrong and for me to redo transaction. Before I could complete transaction she called another customer to her counter. Meanwhile my transaction failed again. Deloris was talking with the new customer and I reminded her that she could only wait on one customer at a time. Also the new customer was closer than 6 feet to me which is a violation of recommended COVID. Deloris irately told me that I could not tell her how many people to wait on at one time. At this point I became angry and asked for her supervisor. A clerk who sat next to her said she was the supervisor and told me to stop yelling. I told supervisor I was not yelling but had raised my voice because Deloris was being rude. The supervisor offered no assistance. I reminded Deloris that I am a customer and deserved to be treated with respect and stated to her that maybe her unprofessional behavior to customers meant it was time for her to retire. Deloris agreed that maybe it was time for her to retire. I told her that I would submit a complaint against het and Deloris sacartistically said go ahead. I would give this a zero rating. It’s frustrating to be treated rudely under in circumstances but especially when you are a...

Until recently I had a wonderful mail carrier, who managed to deliver every day about the same time, and early enough for me to receive my packages before I had to leave for work. He's now been moved to another route and our new mail carrier comes after 14:30 most days, which is when I have to leave for work. I put a sign on the mailbox to please leave packages at the side door, just 5 steps from the mailbox and equidistant from it as the front door. She insists on putting the packages at the front door so they sit in full view of the street all afternoon and night until I get home. Scott, my old carrier never had to be told, he just put them at the side door as a matter of security and curtesy. When I called the post office to complain, I was told that 14:30 is very early and that they would check to see if it was "allowable" for the carrier to "leave the route" to place the packages at the side...