IHOP — Restaurant in Rich Township

WARNING they need an exterminator! There’s an infestation of ants and possibly roaches here! I am visiting from overseas and I just ate here with my mother yesterday and we were very disappointed. We didn’t receive water with our meals. We were seated at a dirty table, the restaurant has an infestation of ants and possibly roaches. The floors were sticky and crumbs were on the seats. We nicely told the manager about the problem and nothing was done. He just said they’d clean after we left and he tried to downplay the infestation they had. The waitress admitted that they removed the syrups on the table because of the infestation going on. It’s not her fault. She was very friendly and we tipped her.

We couldn’t receive the proper change for our bill because they didn’t have coins so they gave us back less change and cheated us out of our money. Then just when I thought nothing else could go wrong, we went to use the bathroom and the manager who was a man and another male employee were in the bathroom scared us and making us think we had entered the wrong restroom. There was no sign up and the door was closed with them in there (presumably checking on the broken toilet but again no open door or sign warning you that men are in there). There is also no caution sign up with a flooding toilet leaking outside of the stall. The bathroom is fake to likely hide how unclean and dirty it is.

Anyway! If I had sent my daughter in there alone and saw two grown men in there I’d be very upset. The bathroom was filthy and one of the toilets were flooding so bad the water was coming over to the 1 functioning stall.

We received no discount for our bad experience and ironically ended up paying MORE for our food because they claimed they had no change for the bills we gave them. Our meal should have just been free at that point. We didn’t receive an apology. We were only offered a new seat. If the restaurant needs an exterminator how will changing seats help?! We kept having bugs crawl up and around the table. It ruined our meal. If it’s this bad at the dining tables it must be even worse in the kitchen. I grew up eating here for my birthday every year as a child but after spending more than 01 years abroad and coming back to this, I am never going back to this location again. I have. NEVER seen ants 🐜 infesting an IHOP (we have no bugs in our home and had to shake off our jackets and bags upon leaving the restaurant) and I’ve never seen a manager downplay an infestation rather than trying to make things right with the customer and THEN to add insult to injury not giving us back our change for the meal we paid for. This is unacceptable…

UPDATE! Just read more reviews here and I see that this pest infestation has been going on for months. They clearly don’t care to fix it despite the generic “we want to give you a 5 star experience” AI reply that they give all of the negative...

Updated review This location has sure gone down hill. It's like when you spend a lot of money here the worse the service gets. Bernisia or whatever her name must have been new, the entire front staff looked new to me. They are a smiling bunch minus the Bernice girl who not only got my order incorrect but also has 0 customer service skills. When I called I stated I would like 6 breakfast samplers and with 1 being over easy and the rest scrambled eggs. When I asked her how much she left me on hold for like 10 minutes and then the phone disconnected. I get to the restaurant and say Hi I ordered 6 samplers. The manager Lauren or something directed me to the girl who had not even put the order in. I stated I needed the price because grandmother was the one paying and reiterated the number 6. Somehow they charged us for 5 and only made 5 even after giving me the price and I confirmed once again 6 I paid. Waited about 20 minutes they give me 15 styrophone boxes no utensils no condiments nothing. Only to drive 18 minutes to Chicago heights and find out one was missing. I call speak to a Hispanic male and he tells me I can come back and get the missing one then when I get there the little girl wants to argue with me about saying 5 instead of 6 I did not feel like arguing with those people. So I asked for an itemized receipt and the missing condiments and utensils and I left. Corporate need to check on this store or retrain or something because now I see why they are 3star. Forgot to mention she ALSO got the order wrong she was the one to ask me if all 3 meats were fine but when I told her 3 and 3 she still gave me the regular sampler. I wouldn't eat from this location unless I'm dining in and can double check their work. This was highly disappointing. I will NEVER again place large take out orders over the phone or in walk in here. Dine in staff is...

A first time experience at IHOP for my Littles.

Casey was a kind server. Unfortunately, the quality of food was questionable. Reason being is that we did not order a sauteed bug in our pancakes.

Then the manager was offensive by doubting my intellect. He came to his defense by stating that "it was an order that got in it". Really? Then switched his story by saying "it was banana. I'll discount your orange juice". Clearly he thought that I don't know my way around a kitchen.

FUN FACT: one of my Littles favorite breakfast is my caramelized banana French toast.

As I was saying, No matter how you smash a banana it will never appear as an oval with a little circle attached. With the detail of 2 lines coming from the circle. It was 'well done' that the little lines emerging from the oval were almost non-existent. I discreetly named it 'STUBBY'.

I spy with my little eye a BUG!

Then there's the fact that they gave my Littles' a tall glass full of orange juice. I did request a portion for kids and preferably with lids. They said no worry that they would adjust the price as if that would solve my issue. Needles to say they were not given cups with lids.

THE CHALLENGE: not to wear the O.J.

Ahh yes! I'm guessing that math isn't the manager's strong suit either. As he initially deducted 20 cents. Although, the menu indicates that the price of a child's serving of o.j. is $1.99. He did try again (once I brought the bug back to his attention) and yet his math was wrong. We'll blame 'EMBARRASSMENT' for his repeated error.

I should have suggested that there's a calculator on his smart phone. Instead we left our remains well packaged for an easy clean up.

Needless to say we will not...