Richland Bell Furniture — Local services in Richland

My husband and I went in for the first time yesterday, after our lunch date. I had no intention of buying anything (I was just dreaming of new furniture) since our current furniture is getting old and uncomfortable. We have decided to buy new furniture now based on our experience in this store. Let me explain why! (This is long, but worth the read). First, I was SOOO impressed by the marked down prices, quality of furniture, and the saleswoman and the young man working there were extremely kind! They didn't follow us around, or jump into a sales pitch and we didn't feel pressured or hounded to buy anything, yet when we needed help, they were right there and patiently took time with me, answered my questions with knowledge, and seemed genuinely happy to help and not rushed or annoyed. (I like details, so I ask a lot of questions). Again, I wasn't sure I had no intention to buy furniture when I walked in, but I still wanted to get information for possible future purchases. The main reason we haven't bought new furniture, is that I didn't want to get trapped into high interest financing that would lower our credit score, or duped into an expensive warranty or lied to about exchange policies. (This has happened in the past with other stores) so we are very cautious now with how we spend our hard earned money, since my own family business was forced to close in 2020 due to Inslee's mandate, our credit score went down due to credit card debt. from living expenses when our family wasn't able to generate income, and we have spent 5 years paying off our credit debt. accrued during this time. It took 5 years of 12 hour work days and sweat,tears and heartache to build our credit score again. I just did not think we could get anything new without going in debt again. I was surprised to hear that this company helps out families just like ours who work hard and can afford new furniture, but don't want their credit run, and then hit with high interest financing or hidden fees! I was assured that not only can they work with us, but we can get furniture without high interest financing or giving out all our personal information. You cannot find this kind of service anywhere else! In a greedy big business society, it almost non existant. Wow! A company with OUR best interest in mind? 0 interest financing? I thought it was too good to be true. I could barely believe it and I almost cried! This business just doesn't operate that way, and they also warranty furniture even if you buy it on Clearance! What!! Nobody does that either! No gimmicks, no lies, no sales pitch. Just Real family oriented people who care about customers more than money. What a breath of fresh air! We are going back to furnish our new home now this week. Thank you for being wonderful Bell Furniture!! You truly exemplify what it means to be a family owned, caring business and it shows in how much you do for your customers and our community. You run your business with your heart, and integrity, not greed, so for this, you now have...

I've been shopping here since 1991 when I moved up here. Arriving penniless and starting a new job in a week they financed all I needed and they were a life saver for me. Back then I was the guy who didn't have any idea what furniture to get. My second time here I got a coffee table and my first stressless chair. The chair finally bit the dust,.23 years of use, darn near constant use if I was at home. Obviously the chair was worth every penny. My latest visit was today and I found a nice chair to replace my old one. I put off getting the chair as I saw a perfect curio cabinet of which I've been waiting for the past 15 years plus to pick up. It's even half off which just might turn my hand later this week. All in all no complaints and I recommend them for those who like to live a little on...

I recently had a part break on a Stressless chair I had purchased from Bell furniture some years ago. I had since moved and tried several Ekornes dealers in my state to no avail. I contacted Bell again after many years and quickly my problem was addressed. Within a day after having contacted the distributor, the warranty parts were in the mail, free of charge. Not only do they know proper warranty procedures for the furniture they sell, their helpful can do attitude was superior to the other dealers I contacted. These chairs are expensive and I needed help. I have nothing but the highest regard for this store. I strongly recommend buying from Bell as they stand behind their sales....