Mezzo Thai — Restaurant in Richland

I ordered over the phone 20 minutes before pick up. When I came to pick up my food I stood in front of the counter for 5 minutes before I was noticed. Then someone finally acknowledged me (an older women I presume the owner) and said it would be a minute. They were in the middle or preparing the buffet hour and they seemed to be short staffed. I stood at the counter witnessing her interactions with the employee in the kitchen which were less than kind. I completely understand having an off day or having a shift fall through where your employees dont show up... but that does not excuse being rude to customers. After I was told to wait a minute I waited standing in front of the counter for at least 5 more minutes. When the employee who told me it would be a minute came to the counter to give me my food and pay my bill, she first walked past me and walked over to the tv that an older male customer at the bar was intently watching and she switched the tv off without asking the customer or acknowledging that he was watching the tv while eating his meal at the bar alone. The man sitting and the bar looked confused and disappointed. Then she walked over to me and started to add up the receipt. She did not apologize for the wait. She did not acknowledge that I had stood in front of the counter for 10-15 minutes without so much as a glass of water or an apology ot explanation for the extended wait. Unfortunately, after the extended wait, the food was sub-par. I ordered a vegan Pad-Thai that was bland. The tofu undercooked. The seasonings underwhelming. I wanted to like this resturant and I rarely leave bad reviews but overall my experience was negative. Bad services and bland food. Try Thai Elephant instead on...

Wonderful! This was truly gourmet Thai Food! I went with a friend to their Wednesday night buffet which included: Chicken and Coconut Cream Soup; Pot stickers with delicious candied ginger and carrots; Thai omelet that was slightly crispy on the edges and super light and fluffy on the inside with tomatoes, onions, and mushrooms; fried tofu with chili sauce; the best fried rice I've ever had; Yaki Soba Noodles with a large variety of crisp but still tender vegetables; Pork that was also truly flavorful that was either their basil chili or the pepper and garlic dish; Massamun Curry with potatoes, onion roasted peanut and pineapple; Salad with sides of delicious homemade dressings, raisons, and cashews; fruit; and rich and creamy cheesecake with raspberry sauce drizzled underneath. The cost for the buffet was $15.99, which I thought was a little pricey before I got there. However, hands down it was absolutely worth it. I would say you get what you pay for, but in this case it is a screaming deal and I would pay more!

I recently took a cooking class here from the owner, which is why I came back to try more of the dishes. The class was extremely fun and very informative. The owner is very sweet and loves her customers. She is very passionate about her cooking and loves to teach! I make two of the dishes that I learned regularly, however the curry I haven't attempted only because I haven't gone to get the ingredients yet. The class starts with a little history that I found very interesting and now understand much more about...

Ok so I started this review with a one star and a bad review. But now I'm compelled to change it to 4 star. Initially it was a terrible experience. I ordered delivery and was told it would take 25-30 mins. One hour later the order was still not delivered so I called to check. The manager/owner answered the phone and told me that it will take a little longer since the delivery guy was out and that she will check on my order. 20mins later I called again and it was the same lady on the phone saying that it will take longer. She said she cant talk to me because she is busy and hung up on me. I called back and cancelled the order and got something else for dinner. After another 45 mins, I hear a knock on my door and it was the delivery from Mezzo Thai. The person delivering the food was polite, and explained that the owner wanted to apologize for my experience and she wanted to send me the order free of charge. In the bag I found a note with an apology and a complimentary can of mango nectar and another delicious dessert, with a zero dollar bill. I think they more than made up for what happened earlier and that is why I'm changing my review to 4 stars.They may have messed up in the beginning but they still made an effort...