Vcu Health System — Local services in Richmond

VCU at some point you should feel embarrassed. You like to show off your banners when you are ranked somewhere in the top 100 hospitals. However when it comes to taking care of your patients, family members and staff you fail. The elevator has been down in the parking deck and it is wrong to watch patients and family members struggling taking the stairs because they have been waiting for over 20 minutes to catch the 1 working elevator. At least have the courtesy to put up a sign and let people know that you are working on the issue and please be patient with us.

On a daily basis we are helping lost patients trying to visit someone or make it to an appointment which of course we do not mind. Everyone knows the staff at the entrances ALWAYS like to use Panera Bread as a reference to where they are going. It would make more sense to also have an information desk across from Panera to assist the visitors in getting around our hospital.

These are easy things that should be...

Their communication lacks. When my dad was there for 44 days in December and January. I had messaged his doctor, no call back or reply. I would call to check up and no answer or they would always say call back. Unfortunately my dad passed away recently and through his mychart informed them to cancel appointments and they deactivated his account with no condolences or a thank you for letting us know, in a matter of minutes deactivated. To bad that is how his bills got paid. Suspect to us , but good thing we already printed his records,results and notes in...

My husband has been admitted to this hospital 4 times. Their communication is awful! I unfortunately am not able to be there with him. The first time he was admitted a nurse called with an update. Second time I received three texts. Third time, one text saying I was signed up for texts. He is there now and I am waiting to hear from them. Also, their food is awful! No choice's, you get what you get and what you get is bad? For what it costs to be in this hospital at least serve good/edible food! The doctors and...