Best Buy — Local services in Riverdale

I hate leaving this review. I don’t make a habit out of leaving terrible reviews, but my experience with the Geek Squad at this location was horrible. I took my brand new iPhone 14 pro max in for a screen replacement. I had only had it for 7 days when it dropped out of my golf cart and got a crack in the screen. I was so sad. I had purchased apple care and saw that this store was a trusted apple repair location. When I took my phone in, the man that helped me was in a terrible mood. Between his yawns and groans of annoyance dealing with apple’s (mandatory) diagnostic tests—he also complained about his boss, the customers around us, and the fact that he was forced to work on 4/20. It was very uncomfortable. He then told me that there would be extra fees for fixing my screen—i told him I would just take my phone directly to the Apple Store but then he asked me how much apple would charge for a screen and I told him $30 (I didn’t know if this price was completely accurate— but I knew it was close.) The dude just rolled his eyes and charged me $30. This took around 40 minutes—when the paperwork was finished, he said he’d call when the phone was ready. About 2 hours later, he calls and tells me the screen is fixed but then he tells me ever since they replaced the screen, the phone has been overheating to the point of shutting down and being completely unusable. The battery will not charge above 20% before it shuts down. He also says the phone will not accept the screen replacement as a genuine apple product— great. So, I go to the store and this dude hands me my phone like it’s a freaking bomb and tells me not to use it, not to plug it in, and to lay it completely flat. He tells me to go to the Apple Store to get it “figured out” and leaves. The staff at the Apple Store were pretty adamant about their products not “spontaneously” self destructing like my phone seemingly had. Instead, they speculated the battery of the phone had been punctured or damaged during the replacement of the screen. Because my phone was completely unusable at this point, apple actually issued me a new phone. Thank god for apple care, because without it, the negligent geek squad staff would’ve ruined my $1800 BRAND NEW phone. This entire ordeal—that should’ve taken like 1 hr ended up costing me an entire day of sitting around the Apple Store and having to set up an entirely new phone. I understand that sometimes mistakes happen, and even sometimes technology is defective; but all this in conjunction with terrible, unprofessional customer service… I strongly believe that negligence was the reason my phone was ruined. Freak accident or not— I will never have geek squad work on my...

We had a bad experience buying from best buy. We got a gift and asked to return the gift. we did not have a receipt but we just wanted in store credit because there was something else that we wanted. that turned out to be a big deal and she had to ask for approval.. So okay fine that was done and we got in store credit. they were out of what we wanted and was told to order it online which was no big deal so we did. We received the item. When we got it out of the box and was setting everything up the controller that came with the game console was broke. So we called best buy customer service the 1800 number. they told us that we could mail it to them and then when they got it they would send us a new one. Well that would leave us without the item we bought when all that needed to be replaced was the controller. They said I could call Microsoft because it was still under warranty but when I called them they said since we just bought it best buy would have to replace it. So we call them back and get people that hang up on customers. I was hung up on 4 times. I finally got a manager and she was willing to help but she said she was looking into our options. I had my husband call the number on google that is listed for the best buy in Riverdale. turns out it goes to a hub in Idaho and you can not actually speak with someone at that store. We spoke to someone at the hub and they said that we could just take the controller and our slip showing the purchase and they would change out the controller no problem (we did not know that the call went to a hub we thought we got someone at the store). So we took the controller and the slip. we got there and they tell us that they can't return the controller and we would have to bring in the console as well ( this is the only store closer to us the other ones are in south salt lake city and logan so it is not a simple 5 minute drive home and back to the store).... So we told them that we spoke with Nate and he said it was okay to do that. Then we were told that there are no phones at the store and it goes to a hub! Like at this point I don't care if it goes to some hub or not. we were told that we could just bring in the controller. They should honor that! This was my first time doing business with best buy and by the way I was treated by everyone I talked to I will not be doing business with them in the future. customer service is awful, and they refuse to answer a...

I went down with my Daughter & SIL last Nov for them to purchase a new 75in TV. We saw a Sweet sale on a Toshiba. We both ended up buying one. I left mine in the box unopened through holiday's and painted my family room right after. It was time to get the TV out and finally set up my brand new TV. My friend was over helping me, we followed every direction on the box for taking it out and setting it up. As we were taking the plastic film off the front, we immediately noticed the bulge at the bottom and ultimately the broken screen. I immediately called best buy, the lady was rude and said they don't warranty screens. Before I could tell her it was obvious defective and appeared the glass wasn't installed correctly from the factory and caused the screen to break during shipping. When I did. She said oh yes defects are covered and she was ready to get an exchange going. Then she said since it was more than 15 days since purchase that they wouldn't do anything. Even though they should stand behind the product at least not having a defect that the purchaser cannot use in anyway. My friend called and talked to several managers who each sent him to another person and they all said they felt like they could do something to make this okay. Ultimately, they all passed any type of help and blamed the next for not having the ability to make anything ok. I get that it was past 15 days, I also get that it's a Defect that they should hold Toshiba liable for. I also see they have the Exact same TV on sale for the exact same price and it isn't like it's some old tech they can't do anything about!! They each had a choice to make a shity thing ok and keep a great customer. But they chose not to. Just in thelast 6 months, I have purchased a Laptop, a Google speaker, a Shark vacuum and a sound bar system. None of which was cheap. After the way I was treated, I will go down the road to another store and not buy from bestbuy again. I will also warn my friends etc of your lack of customer service...