The Home Depot — Local services in Riverdale

Where do I begin, I honestly would give -12 stars if I had the ability. I am not usually a person that wants to leave a negative review for another establishment but at this current moment I seem to have no choice. My husband and I spend hundreds of dollars here a week on do it yourself projects as well as our small businesses. We also have a large account which my husband uses for his day job. I am very disappointed with the customer service we received this afternoon. As we went back to lumber and found a few boards that would suit our needs greatly. These boards just so happen to be in the lumber discount pile, which indicated by the purple spray paint on them. Boards were warped but in decent shape. I decided to buy 210 foot boards and one 8 foot board. These being 70% off we figured would be a good deal. As we proceeded to shop, we were helped by a young gentleman who was more than kind and had phenomenal customer service in the back lumber department. He cut our boards like we asked and had no reservation or hesitation to do so. Keep in mind we have just recently had hundreds of dollars worth of wood cut within the last couple weeks. Although this may not seem like a big deal to others it’s a big deal for us due to the way that we were treated. After we had our boards cut we went over to look for some laminate flooring tiles. Again we were helped by another young gentleman who is more than kind and willing to discount a product because they didn’t have any on clearance, due to us not needing a full box and only needing a solid 6 feet total. We thanked him for this offer and his help or willingness to do so but did not take him up on this. Once we were finished shopping we went to the front where in older Spanish lady helped us check out. Upon checkout she was very rude and very disgruntled over the fact that we were not aware of there being a dollar per cut charge. We explain to her that we did not know if such a thing. She then proceeded to tell us very rudely that she could take us in the back and show us where the sign was. My husband and explain to her that in this instance it wasn’t a problem that we did not know about it. Another gal running the self check out with short hair red and color started laughing and then degrading the other employee who cut our boards. Explaining to us that he was on his last leg and that they were keeping an eye him because he didn’t do his job properly. This is definitely poor customer service in my eyes. You should never talk about team members that way. It took us nearly 25 minutes to check out and she overcharged us by four boards. We ended up spending $60 more than we should have because she was not understanding what we had purchased. The whole time people were laughing and doing nothing but talking bad about this other employee and the fact that we need to understand because it’s policy. i’ve never been to an establishment that has more disrespectful or unsincere employees in my life. Which is sad because we shot here often. We plan to shut her accounts down and switch over to Lowe’s due to the fact that customer service should always come first. I feel like Home Depot has lowered their standards as well as their values for customer service and will hire anyone no matter if they are rude or not. Very disappointed with service today will...

Honestly, if I could rate my last two experiences at the Riverdale, I would give them a zero. This is a copy from the email I sent to the customer care line that precisely describes the events I encountered.

Yesterday, I went to this location to buy a 10 inch compound miter saw. When I arrived, I stood around waiting for help, no one came. Finally had to ask customer service if I could get help with a purchase. There were no more saws on the floors, so the employee told me I had to "wait two hours for them to get the pallet down". I refused and asked if I could put one on hold and pick it up the next day, aka today. I purchase the saw and all my other items after having to wait AGAIN in customer service line for 30 minutes without anyone helping me. The lady told me to come back today, show my ID and pick up the saw. I did exactly that but customer service did not hold the saw for me, instead, they informed me that I had to go get it off the sales floor and bring it back to them. What is the purpose of putting an item on hold then? I proceed to get the item and go back to customer service. This time, a gentleman, told me I was all clear and I could leave. I was stopped at the door by ANOTHER employee and told I could not leave. She asked to see my receipt, I did not have the original paper receipt on me, (the lady yesterday told me I did not need it and only needed my ID), so instead, I showed her the ELECTRONIC RECEIPT. Apparently the electronic receipts are WORTHLESS. I was held there like a criminal and escorted to customer service ONCE AGAIN. This time a different lady asked a bunch of questions: my receipt, who told you this, what did you buy yesterday, why didn't I get it yesterday. This felt more like an interrogation than a sales transaction, as I held up my electronic receipt and told her the whole story of the poor service. Finally, the lady looked up my name in the computer and saw the item on "Will-Call", she then berated me about "You should of said you had it on Will-Call." Why is it MY job to find the object in the computer system and show them that I had already purchased the saw?

This is NOT acceptable at all in a retail setting. I had ALREADY purchased the item, which the store DID NOT hold for me, like they promised. I was then treated like a criminal and degraded by the employees without a "Sorry" or "Our mistake".

I've had great experiences at this Home Depot previously, but after the last two visits, it's hard to see...

Buckle up—here’s an honest and detailed review of my experience.

I went to Home Depot to buy kitchen appliances and unexpectedly ended up purchasing new cabinets as well, after being swayed by the designer at the store. While it took three design revisions to get it right, that part of the process was relatively smooth.

The problems began with the delivery.

I was told I had one week to inspect the cabinets, but what wasn’t made clear was that I had to open every box and take photos of any damage. This took hours, and I ended up finding damage to three units. When I called to report it, I was met with more questions than answers and very little support.

Then the installers contacted me—scheduled two weeks out—and informed me I would need to carry all the cabinets inside myself due to a couple of steps leading into my house. This was never mentioned during the sale, and it turned into quite a hassle.

Installation was another low point.

It took two days, during which the installer incorrectly cut into one of the cabinets to create an airway for the microwave. Neither the installer nor Home Depot took responsibility. After six phone calls and being bounced back and forth with both parties blaming the other, I was left with a hole leading into my attic and no resolution.

The only smooth part? The countertops.

The countertop team was efficient and professional—zero complaints there.

As for the hole in my cabinet? After more follow-ups and voicemails, I finally got in touch with someone who offered to send “skins” to cover it. That seemed like progress—until I had a friend pick them up (since I was out of state), and they gave him the wrong items entirely.

At that point, a customer service rep agreed to issue me a refund for the damaged cabinet—finally, a step in the right direction. But when the refund came? $2.92. I was supposed to receive $292.

In summary: This was the most frustrating customer service experience I’ve ever had. I spent countless hours fixing problems I wasn’t responsible for, was met with blame-shifting at every turn, and received almost no accountability from Home Depot.

Do yourself a favor: go to Lowe’s. I certainly won’t be doing business with Home...