Geek Squad — Local services in Riverdale

My phone was having issues and needed repair. I had been in contact with Apple and it was still under warrantee so they suggested to take it in to this store or the Apple store in Farmington, Farmington being a bit further I decided to go to Best Buy in Riverdale. Yeah never again! First off the guy who helped me seemed like he had no interest or effort to assist me then he said my phone was "damaged" so it voids my Apple Warrantee my phone is not damaged at all! just has a couple scratches on the screen. I told him it was not damaged and he proceeded to say that because the screen has scratches apple takes that as being damaged, I kept saying how that made sense since my phone was not cracked but anyways his next words were " Well we can try to fix it but we most likely cant and if we cant you just need a new phone which will cost you $400" right then I told him thanks for his help and walked out. The next day I went in to the Apple store in Farmington and they couldn't fix the issue so got me a new phone in less than 10 minutes. Goes to show they don't know what the heck they are talking about. seemed like they guy wanted to get me out as soon as possible and not resolve my issue, at least that's the vibe I got from him. Lesson...

I've had the geek squad protection plan since May 2017 on my galaxy S8 and when i called in to cancel my plan they could not find any information under my phone number or name. They found my account using my credit card number and informed me it was covering a phone number I've never been associated with. I asked to be refunded a full amount since i wasn't being covered and was told there was nothing they could do except cancel the service. Then the representative put me on hold for 25 minutes and i had to use anther phone to call back in to confirm my card would not be charged in the future. i will never use geek squad again or even step into best buy. I've had an account with best buy for over 9 years but they've lost my business for good. I'd also recommend they hire people in the USA for their customer service contact line because they were very hard to understand and were probably...

I tried getting questions answered about my TV for a repair. They literally wouldn't even talk to me unless I gave them my full name (which I did) and my email and phone number (which I didn't).

I literally hung up on the representative because they wouldn't continue without that information, FOR A QUOTE! Like seriously, it's not complicated, stop forcing us to allow you to harvest our information just because... I'm a very calm person, I don't get angry, hanging up on someone takes a lot for me. The gentleman on the phone wasn't very polite and refused, he deserved the hangup and frankly I don't see why I will do business with them in the future when there are better mannered/more...