Sierra — Local services in Riverdale

Two bad experiences here now, both for FALSE ADVERTISING.

1. wanted to buy a sleeping pad online and ship to store to avoid outrageous shipping fees to my house, but their website won’t let me select that store. The front door of the physical store also advertises free ship to store, but there is no way to actually ship to this location when ordering from the website. This is FALSE ADVERTISING

2. found shoes on their website, but wanted to try them on in the store first. The online advertised price was $51. After going in to the store, and trying on the exact same shoes in the store and going up to the register to pay, they ring up at $70. I showed the employee the website price of $51 and they wouldn’t honor that price. I even asked for a manager to review, but she also stated they do not honor website pricing in the store. Again, this is FALSE...

Bought a box of golf balls there that was supposed to be grade B refurbished balls. I would give them a grade c minus at best, but they are unusable for anyone other than a first day golfer. The problem is they refuse to take the return even though it was agreed that they were unusable. I would have been more than happy to take store credit since I didn't have a receipt, but apparently that's not an option here even though they do it at T.J. Maxx and Marshalls all the time. Hopefully that $25 is worth the hundreds or thousands that may have been spent in there because I will never set foot in there again. Also, I'm not exactly sure why but even though they're the same company, a lot of the same stuff they have in this store is 20% cheaper at T.J. Maxx. Seems like they're actively trying to run off paying customers so maybe they'll go out of...

I purchased a pair of 30.00 Crocs for my 9 year old gr daughter birthday. The day she wore them maybe after an hours or so the strap tore from the button on the side. I took them back into Sierra, a gal at the cash register said sorry since they’ve been worn we cannot return them, I argued with the fact that they were shoes that were purchased to be worn and if I could speak to a manager. The manager, a young man Came to the counter, looked at the shoes and said oh yeah that’s terrible but we can’t return those since they have now been worn. So don’t wear the shoes that you buy at Sierra because if they Are defective when you put them on they are not returnable. Only buy shoes at Sierra that you don’t plan on wearing. What a miserable return policy that makes absolutely...