Bob's Discount Furniture and Mattress Store — Local services in Riverside

My husband and I usually love Bob’s Discount. We just moved into our new home and ordered a bedroom set. When the bedroom set was delivered to our home we noticed right away the box labeled ‘bed frame’ was the wrong bed frame. We told the delivery man it was the wrong bed frame and we didn’t want it in our home. The delivery man said there was nothing he could do. He told us we had to assemble the bed frame, take a photo of the wrong bed frame in our home and then show it to customer service and then we could exchange it. We believed him, so after he left we called customer service. We did not open the box. Customer service informed us because of the covid 19 pandemic we were not allowed to exchange furniture during this time. Even though it is unopened. They also refuse to ship the correct furniture to our home and let us return the unopened furniture after the pandemic is over. We are extremely disappointed we have to sleep on a mattress and box spring on the floor for who knows how long... After a week of sleeping on the floor I called customer service again (already spoken with them 4 times prior) explaining the situation and they finally admitted the delivery man should have given us the choice to reject the incorrect furniture before leaving it in our home and they would have delivered the correct furniture. We are extremely disappointed in the delivery man. We are still without a bed frame, and to make up for the delivery mans poor job, customer service said they would give us a gift card after the pandemic when our furniture is exchanged. They would not tell me the amount of the gift card. ??? Overall a mess. I won’t be ordering furniture from bobs website again. Only going into the store and picking up furniture myself. At least then I’ll know I have the correct...

Completely dissatisfied with how my experience with bob's discount played out. I had originally submitted an order for a couch and a sleeper about a month ago. I was told it would be 4-6 weeks until delivery but later on was made aware my order was coming on June 23rd. After receiving this confirmation I hired a service to dispose of my current futon so I could make room for the item. I had them come yesterday on the 17th and they took my futon. Today I get a message from bobs store telling me my item was going to be delayed another 4-6 weeks. I know there are supply chain issues ongoing thanks to the pandemic but I feel that the team should have made me aware sooner than the same week the product was scheduled for delivery. The team there needs better oversight of their affiliated partners and delivery timelines when it comes to making sure their customers are not impacted by these types of delays. I was told in store by a rep that I was made aware of the situation as quickly as they had learned it and to me that was unacceptable. They should have better management over where orders are because these types of items don't just appear in the store over night. There are shipping manifests and labels meant to track these types of goods. I appreciate the sales rep trying to work with me to get a replacement item however none of the stock they had on hand suited my needs so I ultimately cancelled my order. I am quite disappointed especially since I am having unexpected company this weekend and am now resigned to sleep on the floor since I no longer have my futon. I wouldn't recommend purchasing any items from bobs unless they have them on hand. Or if you do you may want to wait until a day or two before the delivery to get rid of your existing furniture. 0/5 will not be...

Disappointing Experience and Misleading Information I had a very frustrating experience at the furniture store in Tyler. When I was shopping, the salesman, Angel, clearly told me that the bed frame I chose did not require a box spring because it included slats designed to support the mattress. He showed me a display bed with slats and assured me I would receive the same design. He knew that I specifically did not want a box spring. However, when the bed was delivered, the delivery team informed me that it needed a box spring and that no slats were included. They knew the bed could not be used without one or the other, yet they still left the bed behind—even though I told them it was the wrong item and I refused to accept it. It was extremely unprofessional and frustrating. I was left with a bed I couldn't even use, and no effort was made at that moment to correct the mistake. I had to call the store multiple times just to get someone to address the issue. When I finally spoke with Jennifer, she told me I would have to pay extra for the slats. This was completely different from what I was told in the store. If I had known that a box spring was required or that I’d have to pay extra for slats, I never would have purchased the bed. On top of that, the return isn’t scheduled until next week—after my guests were supposed to arrive this weekend. This whole situation has caused unnecessary stress and disrupted my plans. Overall, I feel I was misled by the salesperson, treated poorly by the delivery team, and given very little help afterward. This was one of the worst customer service experiences I’ve had. I hope management takes this seriously and does better for...