ALDI — Local services in Roanoke

This location has probably lost a customer for life. I shopped there three times a month and I have never had an experience such as the one that I had today. When I walked into the store, I grabbed a pizza and I went directly to the register. There was nobody there. There was nobody standing in line, nor was there a cashier. I waited patiently there about 1 foot away from the end of the belt until a cashier had showed up. Usually when I shop there I’m OK waiting about a minute because I know there’s not a lot of staff in these locations but when I showed up there was no one there so I open my phone and I do what anybody would do and just Browse on my phone for a minute until somebody arrives. All of a sudden after about a minute and a half I hear the voice of the cashier which is now surprisingly at the register saying the woman behind me “ ma’am your going to have to walk around him apparently”. ?…. I’m confused. When the cashier arrived, why didn’t she just say” next in line? “ or “ how can I help you, sir?” Instead what she did, but she embarrassed me in front of a customer by indirectly, telling me that I’m not paying attention and that she’s been standing there. This is probably the worst customer service I’ve ever seen in a grocery store in a long time. This girl Brianna apparently didn’t want to be there today. When I walked up to the register after she had made that comment, I was apologetic, but also confused in confronting her asking her. “Why didn’t you let me know you were there”? I’m the one that waited there waiting patiently to begin with. She tried to nervously rebuttal, but she knew she had no valid response, because I clearly told her that she was not there when I had arrived. I asked her what her name was and she told me it’s on the receipt again I don’t know if I’m going back to this...

I always have a great experience when shopping at Aldi. This rating is based on my experience on one day I had to shop at Aldi. I am giving Aldi a 3 to be fair so that it would not be significantly impactful to their overall Google review. Otherwise, on this day they should have gotten a "0" for lack of customer service that day. Recently they hired a new employee and I politely asked the individual not to throw my items in my cart. Brandon, the named employee, continued to do so and told me that is how he was trained by management. I questioned his training he got mad and continued to throw items into my cart. I questioned him abruptly and that is when he went to talk with what appeared to be the manager on site. The manager did not address my concern but sent another employee to ring me out and that person indicated that the employee was new and was trying to be efficient. I advised you can be efficient without mishandling my groceries. I was appalled by the lack of customer service, disrespect for me and my purchasing power. I called the corporate office to advise of their training procedures and explained my issue. I have seen this behavior at other Aldi's and I have addressed the mishandling of my groceries with cashiers and the matter was resolved with what I presumed are Aldi's best practices. I am very disappointed with how I was treated and the level of customer service. I was going to let this go but the pen is more powerful in order to get...

In my humble opinion Aldi is absolutely the best of all worlds for supermarket shopping

Firstly the produce is fresh and nicely arranged so one can move through this section quickly

They have so many wonderful secret items. My favorite now is the mini naan bread made with garlic This is sensational from a company called specialty

My wife particularly enjoys the specialty brand honey yogurt which is absolutely amazing compared to all of the FrontRunners that advertise the heck out of their product

Same could be said for their 4% milk fat cottage cheese. My wife loves it she uses it as a snack with their fabulous cereals which are priced in the world of reality

I'm very fond of some of their food in the meat department. I can go on and on I don't want to bore people but what I do want them to know is your dollar will go farther here and even though the overall selection might be smaller the usable selection...