Panera Bread — Restaurant in Roanoke

I decided not to wait to get home to havre dinner and weighted my choices in Roanoke. In the mood for a sandwich I had the options of Chick-fil-a (always a trusty option, the most polite staff and most consistently good food), Jason's or Panera. I opted to give the new location in Roanoke a try. Mistake. The place was clean, the cashier friendly and at 8:15pm the place was not too busy. Food came out in somewhat less than the Rapid time that the Rapid Service window implies but hey who knows what other orders were in the drive thru or called in. Soon my name was called and I left with my 1/2 Turkey Apple and Cheddar sandwich. 10 minutes later I'm opening my $7.19 half sandwich to find something that looks as it was made in the biggest dinner rush and then shaken like a bag of popcorn. It was a joke. Yes there were positive things about the visit but when you sandwich looks more like a tossed salad on a sheet of paper and you spend $7.19 you have a right to complain and give 2 stars. Oh and on top of that I hate carry out restaurants that add a screen to yout check out that includes a tip. It's too easy to become paranoid as to whether or not staff sees who tips and doesn't and what impact it might have on the food they have not prepared yet. Then there's the fact that taking an order or making a sandwich are not tip worthy jobs. When someone brings you food, to a table, returns to ensure satisfaction I feel a tip is justified. I...

I had total knee replacement literally 4 days ago and was hungry for some onion soup so I headed to my location in Roanoke. I suppose prior to my surgery I never realize how unfriendly this location is towards those with a handicap whether it’s temporary or long term! I suppose I could have went thru drive thru which would eliminate the need for anyone from Panera at this location to go above and beyond but after 4 days it’s nice to get out.

What really took me Back was an employee with a badge making herself a drink (right by front door) saw me struggling to get in the non handicap doors with my walker but never stopped to at least offer to help. As I walk past her to order she past me and headed to back. After I ordered the young lady behind counter game me my cup for my drink and the electronic device to notify when my food was ready to pickup. I was thinking really?

So I didn’t say anything and was able to make it to my table and eventually I went and got my food at pickup with walker and bowl of soup.

Now compared this to when went to my local Chick Fil A in Roanoke where it seems like every customer couldn’t bend over far enough to help me inside store. It’s just a difference in mentality and courtesy!

Won’t change their store but at least I can share my astonishment and...

I’m a real big fan of Panera Bread. I’m working in the area and practically eat at this Roanoke store everyday. I’m not sure what the problem is but almost everyday I eat here there’s some issue with my order. There is almost always one or two items missing from the Green Goddess Salad. Twice they were out of the green goddess dressing, a couple times no bacon or avocado. Multiple times the kiosk aren’t working. Today when I complained to the cashier about Green Goddess salad order missing the Green Goddess dressing her reply was “hey, I’m just an order taker”. Really? Well, I’ve owned multiple businesses and it all starts at the top. Someone needs to sit the store manager down and get these issues worked out or replace her. Today, two employees told the manager I was upset and I could here her my entire meal standing in the kitchen talking about getting your hair dyed and the right conditioner to use. Really? Apparently she doesn’t really care about her job. And fix the Pepsi so there’s the correct amount of syrup. After you dye your...