Taco Bueno — Restaurant in Roanoke

I came in to order food for the family. I went inside because every time I come here there are issues with my order. I placed my order and it was a little over $30. I ordered 6 bean burritos, 1 bueno burrito, 3 tacos, a mucho nachos with the cheese and chili on the side. I received my order and confirmed it was all there however I opened up the nachos and they put the cheese and chili on top. Not only that, they only put about 20 chips in the container. That is not a $6 nacho. So I tell them I want it remade based off what was requested and they remade it but forgot to put the meat on it this time. So I asked them for the meat and the cook did it nicely however there was still only about 20 chips in the box. I asked if this was a $6 nachos please add more chips. They did it but my complaint is that I had to baby them to make my food correctly. Then when I get home, the size of the bean burritos were party burrito size as there was hardly any ingredients in them. And the tacos only had enough ingredients to fill them up halfway. I have pictures as proof. When the cost of food is rising to where you charge 3.19 for a 30 cent soda and the tacos and burritos are 50-75 cents higher than they were a year or two ago, I would like to get what I pay for. Very...

Placed order through drive-thru on 6/19 mid day, missing a portion of the order, called when I arrived at my destination, no answer left message received no call back. Today I went in to rectify the situation. Employee would not listen to what I was trying to explain, asking questions in the middle of my speaking. Both employee and manager were argumentative, claiming that I would require a receipt in order to get the food I had already paid for. Receipt was not in the bag nor was I asked if I wanted one. Do not ARGUE with a customer, when it is clearly stated a receipt was not given. Employee argued that I had told her it was an old lady at the drive-through window, which is not what I said. Again, stop and listen - definitely needs some training in customer service. Handed me my food and as she turned around said “next time bring your receipt “ Both refused to give me their names. 6/20 1155am As a previous GM for Taco Bueno - the manager this was handled by both employee and manager was...

Disgusting...quac was old....portions were awful...NOTHING CLOSE TO PICTURE....ordered fajita platter....pic shows beans in a taco shell...i got maybe .5 cup beans on platic plate....chicken was VERY OLD AND FREAKING GROSS...cost 11.xx with drink....i was so freaking mad i just chunked the whole thing in the trash.....cherry on top....they asked for my name so they could call me when food was done...BISHOP....instead they called my number 4 or 5 times, I was expecting my name, I looked at my number and it was me they were calling, I casually said " Sorry, I thought you were going to call my name" without missing a beat ...cashier says " we couldnt pronounce your name" WHAT....I SPELLED IT FOR HER....BISHOP. if this is the type of employees you have....I know why your food sucks.....oh by the way she was a white women....NEVER EVER GO THERE...U...