AutoZone Auto Parts — Local services in Roanoke

Went to replace a battery under the 2 year warranty for Duralast. Store tested the battery and verified its a bad battery. This store just kept giving the runaround. Will say first day information couldn’t be pulled up because the # used to purchase battery was entered by the other store incorrectly not this AZ fault. After that tho we provided the receipt, had the bank statement, and had the AZ where the battery was purchased call this store and speak to Selvin the commercial Manager to provide any information they needed from them to proceed with the warranty. Was told to speak with him when we went up there would be there until 5PM.Today was the 3rd time going up there and now suddenly they say the warranty was already used. False! Second even if that was the case why when they were speaking to the original AutoZone, did they not pull up the information and verify/confirm then and there on that call if there was any issues or concerns!? Why wait until the customer heads up there to say something!? Now going back and forth between both store on the phone they said is a system issue and they just can’t pull it up retracting the warranty has been used statement . If it’s a company system issue of not being able to pull up the information thats a store problem and not a customer problem. Again I have the receipt and bank statement for the battery it simply needs to be exchanged. This store refuses to do that. The way it’s coming off the store doesn’t want to take the hit for the replacement since they were not the ones to sell to us and wants to push off till 7/16 ( exp of warranty ) so then we are forced to purchase a battery so they receive that sale. While both AZ stores play a fault here. This is the AZ that is dealing with the customer directly and not well. Also this is the AZ located near me and where I go to purchase items for my vehicle. That will no longer be the case and I will find else where even if it’s out of the way. No solution has been met. Terrible service. Would highly advice to avoid this location if not the company as a whole. Based off other reviews recently we’re not the only ones either who have...

Horrid service and customer experience tonight, 5/22/24.

Placed an online pickup order before noon. Did it to make absolutely certain my parts and tools would be there for the job I had to do first thing next morning. Received confirmation that my order was ready within an hour. I showed up about 9:15pm to pick it up. There was an employee, hanging out talking and looking bored and a manager counting down drawers. The employee looked up my order and said it hasn't been picked yet. He then goes around the store attempting to pickup my order, which I really didn't have time for, but whatever. He then says that the tools I ordered are out of stock because there are none on the shelf. While he's looking for my parts in the back, I asked the manager if perhaps they had the order already picked somewhere. He says they don't. I explain to the manager the time that I placed my order and that it should have been picked already so that they didn't already sell what I ordered to someone else. Instead of an apology, he argued that they just got the order. I explained again when it was placed. He said they would issue a refund, which doesn't help me. He didnt apologize. He didn't offer to see if he can get me what I need at another store or have it for me first thing in the morning or anything. At this point I'm fed up and beginning to raise my voice because I absolutely need what I ordered and it's absurd that I'm being treated like I'm inconveniencing them. The manager blamed the computer system while the employee joined the conversation with equal attitude. The manager and him are clearly buddies. As I continued complaining to the manager, the employee finally looks in a cabinet and discovers the tools I needed. He presents them to me with attitude, like here, leave now, all while failing to realize he finally looked where I wanted them to look in the first place. If at any point they apologized or admitted that they messed up, I would have understood. Instead, they acted like it was absurd for me to expect my confirmed order to actually be there. I will be giving my business to O'Reilly's...

Five Stars ⭐️⭐️⭐️⭐️⭐️ A Truly Affirming and Exceptional Experience at AutoZone Roanoke, TX

As a gay man, walking into spaces traditionally associated with masculinity—like auto shops, gyms, or sporting events—can often come with a wave of anxiety. In the past, I’ve had painful experiences marked by cold service, unkind stares, or outright discrimination. This has been especially true in smaller towns throughout Texas. So, when two engine lights lit up on my dashboard and a headlight went out, I braced myself for another uncomfortable visit to an auto shop. Instead, I found something truly remarkable at the AutoZone in Roanoke, TX.

From the moment I stepped through the doors, I was greeted warmly with a smile and a genuine “hello.” Kyle, the general manager, didn’t hesitate—he immediately offered assistance and treated me with the kind of kindness, respect, and attentiveness you’d hope for in any customer service experience, but sadly don’t always receive.

He ran a complimentary diagnostic on my car, explained everything clearly, and assured me the issues were minor—mainly a low tire pressure warning. He even pointed me to nearby places where I could inflate my tires for free, saving me time and money. As for the headlight, Kyle noticed they had the right bulb in stock and offered to help me replace it on the spot. When he inspected it, he discovered it was just loose, tightened it for me, and—once again—I didn’t have to spend a dime.

What could have been a stressful, uncomfortable experience turned into something surprisingly uplifting. Kyle and his team have fostered a welcoming, helpful environment that embraces all customers, regardless of background, identity, or circumstance.

Because of this, I won’t just be choosing AutoZone for all of my vehicle needs moving forward—I’ll gladly drive 30+ minutes just to visit this specific location. That’s how meaningful this kind of care and hospitality is.

Kyle and team, thank you. You didn’t just fix my car—you restored a bit of trust...