Taco Casa — Restaurant in Roanoke

Went to the Roanoke location today and I had found an old taco buck in my car. Walked inside and placed my order and went to pay and handed the taco buck to the employee along with my credit card.

Oh no, we can’t take this she said. When I asked why, they said it was from another location. I informed them that their address was on the card. Then they changed the story to the GM at the other Taxo Casa doesn’t work there anymore.

I’m not sure how this affects me using the Taco buck but apparently it does. I told them that it should still be good. My order a while back was messed up and they gave me this in compensation and your address is on the card and there is no expiration date.

This infuriated one of the workers, Michael. He immediately threw his hands up in the air and yelled “just give it to him then,” and walked to the back. This was so childish, all I was doing was asking them to honor a $1 coupon, their own coupon!

At that time I asked to speak to the manager and spoke to Shannon. She said she could not accept the coupon or she would be fired. I asked her if they would rather lose a customer over a dollar or honor their own coupon? She didn’t answer. Just kept saying she could not take it.

So after this and the guy Michael, that had stormed off over their coupon, I asked for the owners phone number or email. Shannon said it was against company policy to give that out. She refused to give me any other information.

Really said because I come here 2-3 times a week and love their food, but I cannot forget how I was treated today. Too much competition to treat...

I read through all these reviews and I see that many of the people that are giving negative reviews are griping about things that are done for a reason. (Super nachos come separate for to go orders to keep chips crispy and not soggy. One says that the fajita meat was no good, when Taco Casa does not sell fajita meat, but rather ground beef which is pictured on most items and the ingredients are listed.)

Health code requires gloves in Roanoke and this is not something that is neglected to be done as city health inspectors come through as well as corporate quality reviews are done frequently.

Find me a kitchen where people are cooking fresh food where they are not a little sweaty. Stoves and friars produce heat! Imagine that!

Incorrect orders happen as they do at every restaurant I have ever eaten at. Due to this being a beginner job for a lot of the crew, this happens, which is why it helps to do a quick check before leaving, as my entire family does.

All in all, the food and staff are a cut Above the rest. Especially when you compare it to the garbage that they sell at Taco...

Best fast food chain of tacos! I grew up eating tacos at Taco Bell and taco Bueno. When I would get a taco I would ask for no lettuce. That meant that there was a shell with a small amount of meat and a pinch of cheese. Not with taco Casa! There itemization is incredible. They spared no expense to make sure each taco is full and enjoyable. I have gone to many locations all over Texas and it is always the same. Their burritos are equally as awesome as their tacos. Also, taco salad’s, Chilada, other items… Are all great. I have never gotten home and open the bag and feel disappointed. I promise you if you order 10 burritos for another taco place and 10 burritos from taco Casa... The taco Casa bag will be three times heavier. Also they always have sweet tea for $.99 for a large. It’s a place to get great food for small amount of money where you get super full on...