AllSports USA — Local services in Rockwall

I'm the fool for continuing to trust it was an honest mistake or not sheer incompetence.

Have used them 3 times for youth soccer jerseys and had an issue each time and mostly due to a lack of attention to detail on the shop's part.

1st Time - selected jerseys and provided all team info for printing. I had to chase them for updates and confirming they were ready for pickup only to arrive at the store and see that jerseys were not at all what was approved on mock up. The color was completely incorrect but due to their delay there was no time to correct before season started. Store didn't mention it at all and again had to start the process of finding a resolution only for follow ups going totally unanswered till I showed up in person. Eventually received a refund about half way through our season and was told they had numerous issues with that supplier and were no longer working with them.

2nd Time - Selected new jerseys from a supplier they suggested and was told there would be no issues. Process smoother this time to order and showed up around when promised. Jerseys ended up having player names added to the back which was not approved or requested in mock ups. Not a massive issue so moved on but again lack of attention to detail.

3rd Time - One new player for previous season's team and needed one more uniform. Called to see if they could do a one off or not and was told they would confirm with warehouse and let me know via phone or email. No call. No email. Followed up again with same response. No call. No email. Showed up in person - same process. Showed up in person again - they talked to warehouse and link was coming to pay. Nothing again and after 4 additional calls got the link to pay for jersey and told it would be ready before upcoming weekend game only for no call and no show and no follow up.

Avoid them at all cost unless you like extra work and having details missed along the way. I was trying to support local businesses but guess it makes sense to go with a big chain.

This place either does not have their processes/chain of command in place or have hired and employed every incompetent person...

We used All Sports for 4 years, many different sports and loved them and how helpful and prompt they were. Starting early last year (pre-pandemic) we noticed a marked difference in service and even their targeted audience. Used to be team uniforms it seemed now it’s more spirit wear, with team uniforms as an afterthought. Quality is fine and if you are shopping for ready made spirit wear they are decent. This time was our last time, ordered early (just ordered extra so we could support whoever we got on our roster) to ease the burden of the rush because I can only imagine how difficult it is for the uniform shops to get orders out when you get the roster 3 weeks (at best) before your first game. Asked how long it would take and was met with disdain from the guy ringing us up. Was told 3-4 weeks, 6 weeks later (fortunately that’s exactly what I had before first game) got the call that hats were ready. Was out of town and asked if they were open on Sunday (thinking they were closed) was told no and said I would be in on Monday he said ok and hung up (our first game was Monday). Too bad he failed to mention they were closed on Monday too. Mentioned it on pick up on Tuesday and again got the eye roll disdain from the gentleman that works there. This has been our repeated experience honestly since late 2019 so I’ve found a new local shop. Recommend if you are looking for team uniforms shop around there are plenty of mom and pop shops that are politer, faster and...

AllSports Etc was phenomenal in helping my team out. Linda and Lindsey even went out of their way to stay open well past their closing time to ensure all of the little 3-4 year olds were properly fitted for their uniforms! THAT is passion for what they do, and just shows a taste of how much they really do care about the kids and the parents! Thank you Ashton for answering my call to help me make sure I had the right gals names who helped us!

They had extraordinary patience, and from beginning to end; it was seamless. Really appreciate all of that.

Not to forget either, and probably the most exciting thing was that upon picking the jerseys up, all of the orders WERE ALL individually broken down into each player's respective bag with their names on it. LOVED that, seriously...THAT alone will make me come back here all the time, every time!

Made it so easy, and I could rest assured knowing that every child had every article of their uniform with no problems.

Thanks...