Big 5 Sporting Goods — Local services in Rohnert Park

This store was stocked/ merchandized very well. I was there for a new pair of sneakers...i was greeted genuinely when i walked through the door. As i was looking around at the women's selection (lots to choose from) I was asked by Brian the manager if i needed any help...i handed him 3 pairs and asked if my size was available. Brian told me hed check and be right back...im a bit of a pain in the rear cause im a little picky. I tried on all three liked 2 of them and i noticed a 30% off sign in front of a wall of boxed tennis shoes...i explained i was looking for something light in color and he went and found every pair he thought i might like...great salesmen no pressure just genuienly provided great customer service. The store was clean all clerks were friendly and...

I'm not sure if this man is the store manager or just the firearms clerk, but his name is Jarrod. This man's customer service is outstanding, a rifle I had bought from this big5 was stolen and recently recovered by the authorities. In order to get it back I needed the paperwork for the purchase(Proof of ownership). Unfortunately I now live in a very far away state so I couldnt just walk in with my ID and get a copy, however Jarrod took it upon himself to contact his corporate office and track down my proof of ownership and proceeded to send a copy of it to the Big5 closest to me so that I could pick it up here. This whole situation of getting back my property being stressful enough, Jarrod really made it a lot easier on me. Thanks...

I just tried to buy a hat. Three of the exact same style hat are on the rack Two of them have a sticker that say $22.95 The size that I want doesn’t have the sticker. So when she rings it up It comes up $28 plus tax. I say, I don’t think that’s the right price I think they’re marked down. She tells me well $28 plus tax makes it $30+. She also said it condescendingly as if I don’t know how tax works. Then they flat out, refused to change the price saying oh somebody marked these down wrong. No wonder why there’s nobody in the store and all you are doing is talking to each other and your friends that keep...