Xfinity Store by Comcast Branded Partner — Local services in Rome

I have mobile service with Xfinity. I needed help with getting another phone and to transfer my number to another phone., Well I had the worst experience at Xfinity in Rome. They didn't help me at all with trying to get another phone nor transferring my number, I even asked them if they could call the mobile service on the phone and talk with someone because after 7attempts to get a transfer pin I wasn't able to because I was hung up on twice and then others kept saying that they couldn't give me a pin over the phone, but I know that they could. So I went to the Xfinity store and asked for their help but they just looked at me like I was not human, at that point I was very frustrated and upset. But when I went back to metro the two young ladies that were there helped me more than my own Carrier (Xfinity). Nobody at Xfinity even tried to assist me at all, all they told me to do is take the phone to a repair shop and have them fix it. Well that would be a waiste of time and money, I wanted to transfer my number to another phone and not fix the one that was no longer accessable, so I not only would have to pay for repairs but also for transferring my number, so why do that ? That was stupid advice they gave me. So the ladies at metro went out of their way to help me and they didn't have to do that, they did what Xfinity was supposed to do but didn't. I will never forget those that really helped me out after they saw what Xfinity put me through. I had a mental breakdown because of Xfinity and I have witnesses to prove it. When all they had to do was HELP me!!! I will never have anything to do with this company again and if I were anybody who has Xfinity I would change services soon. My experience was so bad that I'm reporting them to the BBB and I'm calling the corporate office. Because I was really having a mental breakdown because they wouldn't even try calling mobile support from their location. Metro did it all for me. And I applaud their customer service and their...

My daughter became a new customer, opened the Mr. Devaught Byrd added myself (Mother) and her daughter. I was mailed the Sims Card.My Sims Card would not work. My daughter was in contact Time and Time Again. Her service was activated They activated daughters Service, But cut the service off, again customer service assisted in re-activating her service. Myself(Mother) Sims card not working was told to go to Xfinity location 1447 Turner McCall Bvd.,in Rome,Ga. First Visit For Assistant (Kelley Jones, I explained the problem, that she could assist me, I would have to go to Canton,Ga. For assistance, the only thing she could do is msg, Mr.Byrd. I also contacted Mr. Byrd and left messages, but no reply or phone call. Second Visit For Assistance: Kelly Jones once again could not assist me with my problem, but she did leave a msg. For Mr. Byrd. Again she said she could not help me. Each Time I Visited It Was At The Directions of Xfinity Customer Service trying to Help Me Resolve The Problem . One Again I was Told to go to 1447 for assistance. Third Visit For Assistance: I waited in line Bill , I was explaining the problem to him , he could help. As I Was Speaking To Bill, Abruptly Ms. Kelly Jones , with the store filled with Customers, With a Loud Voice said , This Is Your Third Visit I Told You We Can’t Help You! It Was The Mostest Humiliating, Embarrassing and Degrading Experience !!!! I called my daughter, told her , That I Have Never In my life , Such a belittling experience, Customers and Employees...

Went to return a router that got lost while moving and was charged to my credit (understandably) luckily I found it after the move and went to return it to the Xfinity location, the girl first took the router and bid me farewell without asking me a single question. When I told her I needed an equipment return receipt with the S/N of the equipment proving it was returned she said she would hand write me a receipt (huh). After I let her know I spent 100 hours of my time training and then 3 years working for Xfinity, and walked her through how she should pull up my account, use the scanner on the counter to generate my receipt, officially, in the electronic system. After some reluctance the girl finally scanned my equipment into the system and generated me an ACTUAL receipt from the computer, displaying all proper information that should be displayed. The girl went on to tell me her manager doesn’t like them to do any transaction other than sales because she doesn’t want them to generate a review. And how the manager is not great to work for. The entire interaction was recorded on my behalf for my protection against wrongdoing by this company. Pictures below to show unofficial receipt they tried to give me with NO company identification it could have been written by anyone THEN the actual receipt for properly returning my equipment they didn’t want to give me. Again entire interaction was recorded for proof of return in case something gets “lost in...