UFC GYM Rosemead — Local services in Rosemead

The gym gets two stars for how poorly it handled my entire experience from guest pass to membership sign up, and finally, to cancellation.

Getting a guest pass was pretty standard - some exchange of information, a tour of the gym, and a mostly low-pressure sales pitch before we left after our first workout. After a few days of texts with Andrew and Mike (sales manager), the three of us decided to stop by the front desk to discuss a fairly tempting 3 year paid-in-full offer that had been presented. The joy and excitement we had after signing up did not last long when we discovered in the fine print that there would be an annual $50 "club maintenance" fee. A little lesson here: always read the fine print before signing! We failed to do so because we were captivated by what Mike kept insisting was just a one time payment for 3 years. After questioning him about this annual fee, he immediately apologized and claimed that it was his mistake for forgetting to disclose it. At this point, we are leaning towards cancelling our new memberships (you get 5 business days to cancel and an extra $150 over the life of the membership does not seem as appealing anymore), but he suggests he will talk to corporate about getting the annual fees taken off.

A few days go by and we are back. Mike tells us that he was able to get it approved through some emails to corporate much to our delight. However, something told me to not take his words at face value and I asked for him to forward us those emails just so we could have as a reassurance in case those fees appear in a year. At the time, it was around 10 PM on a weekday and he tells us he will forward it sometime that night because he was busy with some work. About 2 hours pass and we are about to leave after our workout, so we decide to pay him one last visit to see if they have been forwarded (we already knew they had not been because we checked our phones before approaching him). He continued to claim that he was very busy that night. At this point, he is either lying, stalling, providing bad customer service, or a combination of everything. Forwarding a few emails does not take longer than a few minutes!

After not receiving the emails the next day either, we decide that we are going to cancel our memberships. While my two friends decided to call to cancel, I personally stopped by cancel on Feb 3 (we signed up on Jan 29). Mike had a few things to say to try to get me to stay, but I completely tuned him out and firmly insisted on cancelling. By this time my trust in him was completely gone so I was not having any of it. I filled out a form and I was told it would take about 7 days to process.

I was glad to see an email from the general manager confirming the cancellation on Feb 7. At this point, you as the reader, would think my nightmare is over, but the drama continued. I waited about a week and called the gym inquiring about why the refund has not returned to my card yet. I was told it would take 7 to 14 days. My 2 friends called about a week later and were told their refunds/cancellations have not been processed yet, but will be "expedited" now. What the hell was going on this whole time? So rather than call in again like them, I decided to take a different approach. On February 21st, more than 2 weeks since I cancelled in person and exactly 2 weeks since I've received the cancellation email, I decided to email UFC Corporate directly.

Within 30 minutes of sending an email that clearly showed my displeasure, they replied and stated they would return the funds to my card immediately. Sure enough a few days later, I finally saw the full amount back to my card, posted on Feb 22. They returned my money within the blink of an eye and all I had to do was complain to corporate directly because the actual gym had stalled every chance they could...

They're finally allowing "regular" members to workout out again and unfroze my memberships without letting me know. I didn't find out until two weeks later and asked them if I could get credit for the two weeks I didn't know they were open and didn't receive a notification or a call.

I requested credit for the two weeks, since I didn't receive a notification. The girl in the front kindly let me know she couldn't. I then said I understand if you can't do anything about it but I would like to speak to a manager to see if they can help at least give me credit.

Another employee standing next to her started talking down to me and gave me a lot of attitude. She was really rude.

I'm not one for a confrontation so I asked for a manager. The manager then began cursing and yelling at me. He promised me I wouldn't get my time or money back and told me to go to a different gym.

On my next visits to workout, the manager kept following me everywhere I went, even when I was in the restroom, and sauna. It was an extremely uncomfortable situation. That was the last time I went.

Long story short, they're bullies that will take your money without providing the level of services promised. They took advantage of a lot people during the pandemic. This place is terribly managed.

I got a year and a half out my three membership. Now the won't even credit me for the time the pandemic took from my time.

They charged me a late fee for my annual dues when I didn't even get a year fulfilled.

This place could be great, but they desperately needs a new manager running this place.

They constantly change their hours of operation without notice. When I got my membership they promised 24/7.

I went all out on this place and spent a bunch of money here. Trust me, it's not worth it. You can only loose here.

Go to LA fitness across the street. They actually have customer...

I never give negative reviews but I hope someone can avoid what happened to me. I responded to a 5-day free pass & walked into ufc saying, “I’m in town “for the summer” and expressed interest in a weekly pass (after the trial). The sales rep only gave me a 1-day trial. He said they don’t have any short term passes. He put me on the spot to get a membership in order to keep working out, but said he could freeze, make changes or transfer it at the end of the summer. I agreed to it because I felt stressed and wanted to workout. While filling out paperwork, he could see my address was not local, but only gave me the option of a TWO-year membership. I felt pressured. I later came back to talk to this sales rep because I had buyers’ remorse. I was mad at myself for not thinking clearly, so I did NOT take it out on him. I simply asked him why he didn’t tell me they had a monthly membership option? I said, “that’s what I wanted because I don’t live here.” He was unapologetic and said, “you signed the paperwork.” I never wanted this to turn into an argument, but I felt he was treating me as if I were an irate customer. I was not. I take responsibility for being gullible, but feel uncomfortable going in now, especially when I think about the lack of compassion he had in saying “you signed the paperwork.” There are gyms with better customer service out there! Trust me. Fitness should not be this stressful. It should be empowering and positive. Now I get calls from UFC about an additional fee that I apparently owe, but the salesperson never...