Hi, reason why I gave one star were for some issues I had . Overall the food tasted very amazing , as I am big foodie on the Japanese culture it came out great . I had ordered the California rolls which are my absolute favorite.
The main issue was the employee who had helped me out upon ordering. Not sure how you spell her name , it was Leteacia or Leticeeia. When I entered the restaurant, I was greeted by her , than proceeded to overlook the menu as I was hungry for a big appetite. It took me a minute or two to decide what I would like to have. During that time she was acting a bit anxious and seemed like she was in a rush for me to order . So I than approached her what I wanted , I don’t know why but her response was “what do you want “ in a demanding tone . I thought nothing about it . After I was done ordering , she gave me my receipt aggressively and said “here’s your receipt, I’ll call out your order when it’s done thanks “.
As I was waiting it seemed like she was really aggravated, wasn’t really nice about taking my order and wanted me to be in and out of the restaurant. I thought nothing about it at the time , but being treated like that and treating your customers in that tone was very unprofessional. While ordering I noticed she kept moving her fingers as if she was irritated and was breathing really heavily. I didn’t appreciate that as if I wasn’t welcomed by her and when my order was ready she handed it and proceeded to say “here’s your order it’s done” than walks away before I get the chance to ask for additional sauce and napkins .
Please take this into consideration of your employee which I was rudely treated by and I will not return until action is acknowledged on the experience I had . I do really enjoy this establishment , after that incident I don’t take rudeness...
Read moreRolling Rice in Rosemead offers not only delicious and variety sushi but also an unbeatable convenience factor that keeps customers coming back for more. Situated in close proximity to popular shops like Target, Jamba Juice, Panda Express, and others, Rolling Rice provides the perfect dining option for those looking to grab a quick and satisfying meal while running errands or shopping.
What sets Rolling Rice apart is its affordability. Despite its prime location and high-quality ingredients, the prices at Rolling Rice are incredibly reasonable, making it a budget-friendly choice for lunch or dinner. Whether you're a sushi aficionado or a newcomer to the world of combo plates , you'll appreciate the value you get for your money at Rolling Rice.
But it's not just the affordability that makes Rolling Rice a standout establishment - it's also the convenience factor. Being located in such close proximity to other shops and businesses makes it easy to swing by for a bite to eat without straying too far from your daily routine. Whether you're grabbing a quick meal on your lunch break or picking up dinner on your way home from shopping, Rolling Rice is there to satisfy your cravings with minimal hassle.
In summary, Rolling Rice in Rosemead offers not only affordable and delicious sushi combo plates but also unbeatable convenience thanks to its prime location near other popular shops and businesses. Whether you're a local resident or just passing through, be sure to stop by Rolling Rice for a dining experience that satisfies both your taste buds and...
Read moreBeen here quite a few times and always had an excellent experience. Today I ordered a teriyaki chicken plate and a drink. When the lady dropped off my order, she delivered a teriyaki chicken bowl. I told her that I had ordered the plate. She looked at the receipt and said "well you paid for the bowl so... Sorry" and she walked away.
She was distracted when she took my order and miss heard me. But instead of taking responsibility for her mistake, I had to settle for something less than what I ordered. I would have gladly paid the difference and waited to get the correct dish, but it never crossed her mind to make it right.
When people tell me that the minimum wage should be$15/hour, I think of moments like this. She couldn't careless about the people who come in and keep her employed. This isn't MacDonald's or taco Bell. This is a one off, niche restaurant, that can't afford negative reviews. And yet they have people working there that either don't care or aren't empowered to keep their customers happy.
All in, the cost to replace my order, would be right around $3. Including the labor to make it. If it were my restaurant, I wouldn't fire the girl who messed up. I'd let her know about it and give her a budget of $10. Any issue that costs under$10 to resolve can be resolved by her in the moment. This way she knows that if something gets messed up she can fix it without reprocussions to her. This makes empowerment is what gives customers the experience that makes them want...
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