T-Mobile Authorized Retailer — Local services in Russell

I would not recommend this place to anyone looking to get a new phone. I have had nothing but problems out of this store and the company. I got 2 phones there and paid a deposit on them and was told that if I returned them in 14 days I would get a full refund as part of there satisfaction guarantee claim. But no, they keep giving me the runaround and will not give me my refund. I wish I have never tried Sprint before. They don't take any responsibility for their actions. I paid close to a $100 dollars for the deposit and now they are trying to say that I didn't. Even though it is clearly stated on my BANK STATEMENT as proof. I would give negative stars if that was even a option. Save your hard earned money and go elsewhere. The service on the phones was horrible always stayed in roaming. The employees here don't help with...

Have had two years of dealing with this mobile phone company. They refused to unlock my phone so I could go to a different company. During that two year time period, they had me put a machine in my window with things that hung down outside of my window to get better connections. This failed and then I was sent a Sprint modem. This also failed. They would tell me that it was because their towers had not been updated. This was Not my fault. I would have half of a bar maximum during the day and evening. None after midnight. Do not waste your time on this pathetic mobile phone company. I would not take a free phone and service if they said they would...

My husband and I had a terrible time with T-Mobile. We talked to ALOT of different people and no one seemed to be able to help us. We were told that we no longer had service in our area and we were getting ready to switch to another carrier. We decided to call our local store because it seemed odd to us that we had service all along. Jack took excellent care of us and said he was confident that he could fix the problem. I am happy to say that he did indeed fix our issue and we are happy that we can now remain happy customers...