Staples — Local services in Salisbury

First of all, I waited in line, to make an Amazon return, for several minutes to only to be redirected to customer service. There was no one there so I called out (rather loudly), to let them know that someone needed help. Not only was there no one at customer service, there was no one at any of the registers or on the floor, that I could see. There were several employees in the printing area, where the Amazon returns used to be. Don’t understand why there were so many over there when there were only a couple of customers. Anyway, a man from that area finally came to help me. By now, most of my patience had run out so when he scanned my package, I told him it needed to be taped shut. He took it and threw it in the return box, and went and got the receipt off the printer. I just took it and left. I didn’t look at it until I got home. It was then that I realized it said I had made a total of 6 returns. I only had one. I called the store three times before I finally got through to a human. I had to be put on hold to talk to someone else besides the lady that answered. Finally, a man answered, and I explained what had happened. He said that it happened sometimes and I could come back over there and have it rescanned. I live almost 20 minutes away so that was not feasible. I explained that this was not the first time that I had had a problem with their service. Several months ago I returned two pairs of shorts in two different packages. Only one pair was credited to my account. I had a run around with Staples and Amazon. Staples said they returned both pair and Amazon said they only received one pair. It has never been resolved, so I’m out over $30 for the shorts. I was explaining this to the guy and told him that they needed to get a better way of handling customer service and that I would probably not be returning to this store. HE HUNG UP ON ME!!! I am a very nice person, but tonight, he pushed my last button! I am not a happy camper. No more Staples in...

I had a great adventure while at Staples in Salisbury, NC. Met a Young Gentleman by the name of Anthony Scott, the New General Store Manager of Staples in Salisbury, NC. My first experience was over the phone as he invited me to come to the store and he assured me that he could help me or that he would do his best to met my needs. I drove from Lexington, N.C. to Salisbury, N.C. I was greeted at the door as I came inside the store. Even though they were very busy the employee's took the time to acknowledge my presence in their store and asked how they could help me. I met Mr. Anthony Scott. I asked if he could help me with my problem after explaining to him what I needed. He was so nice and with a smile said, "Yes, we will beable to help you with this issue." I was so relieved from the stress and made to feel total at ease. This was a great experience. With the limited equipment and having some issues with the two copiers Anthony never expressed his frustration he instead worked diligently to try making the equipment work. With a smile and the other employees working very hard to help customers in the store they managed to work well together. With the management of Mr. Anthony Scott just beginning as the new General Manager of this location in Salisbury, NC I would like to say Thank You for all the help rendered to me and making my day a better day than it had been when I made my first call to the Store. My problem was solved with the remarkable job from Mr. Scott. The other employees worked very hard taking care of the other customers needs. Thank You To All The Staff at Staples in Salisbury, N.C. Best Wishes To A Wonderful General Store Manager of Staples in Salisbury, NC, Mr. Anthony Scott

Lynn H....

Had to strong arm the "automatic" door just to get in the place as I was trapped between the 2, flailing my arms and no one seemed to notice. Once I got in, the first thing I noticed was how atrocious the store looked. Receipts and trash littering the shelves, random boxes everywhere, etc. The attendants at the printing counter seemed annoyed that customers were approaching to pick up orders or drop anything off. My guess is they are short staffed? Picked up my print order and initially thought it looked lighter because of the color used, but upon close inspection, it's like the ink was just running out or something and no one bothered to quality check. Bummed to have wasted a few bucks on useless prints that I'll have to try and get printed elsewhere. Didn't go back in to complain as, again, I feel they're short-staffed or something and didn't want frustration levels to increase for all of...