James Avery Artisan Jewelry — Local services in San Antonio

Just left here less than an hour ago and the girl in black could not have had more of an attitude. All I called earlier for was an estimated wait time to get a Serenity Cross cleaned that I thought I had lost years ago but eventually found at home. Her "solution" was to sell me a "cleaning cloth" which I should have bought to avoid future encounters like this. She looks at the chain and says she cant clean it cause its not a james avery chain. Well, honey, I said ABSOLUTELY NOTHING over the phone or in person about the chain. I then commented how dirty her own cleaning cloth looked; she said it was fine. Good grief. Wall Street is worried about the future of malls and retail going forward. I...

Wow, all hype no follow through, failed customer service. After purchasing a new bracelet to transfer 30 charms to for my fiancé for this holiday , I came in to pick up the gift and it was handed to me in a plastic ziplock bag very tangled, when I asked for a box being this was a gift I was told no they didn’t have any to give , I then offered to buy a box that was sitting behind on the table and was told they can’t sell me one cause those are for customers … wth am I then ? No issue taking hundreds from me but you can’t follow through to make sure the customer is happy with the...

Just got here to drop off my daughter charm bracelet for some added charms she received for her bday. However the older lady up at the front was assisting a customer and so when the other lady came back she made a comment she was only gone 5 min, what happened... it was my family ans I and another lady waiting. We were not in a rush but they seemed to be overwhelmed with just 3 customers. We ended up leaving because she was rude. Her tone was off. We went to the other one close by in the quarry. Better...