SEPHORA — Local services in San Antonio

I've gone to this sephora multiple times and it's usually a good experience.. however, tonight I walked out crying. My mom gave me a gift card for my birthday so I decided to go in and see if there was anything I wanted to buy tonight. I didnt go in for anything specific, so I was just swatching stuff and looking around. I have really bad social anxiety so I was feeling a bit uncomfortable being there especially because I wasnt wearing makeup so I felt very self conscious. I noticed all the employees were staring me down and giving me nasty looks... there were two employees standing next to each other and I noticed them both watching me whispering to each other. I had tested an eyebrow pencil I wanted and grabbed one in the box. I noticed that the box had been opened already so I started opening it to make sure it hadn't been used or damaged and one of the two employees that were watching me immediately came up to me asking me if I need a tester. I explained why I was opening it and she was just all like well I can get you a new container if you need one. She came off a bit rude but I brushed it off.. not even 2 minutes later go by and there's an older employee with puffy curly hair who approached me very rudely, clearly judging me just by the look of her face, who was asking me if I needed anything but acted like I didnt know anything about makeup and didnt belong there. By this time my anxiety was up the roof because of all the employees staring me down and being rude/giving me dirty looks. After the lady approached me in such a way I decided to put the eyebrow pencil back and just walk out because i was on the verge of crying. The lady with the curly hair stopped me and said "have you changed your mind about the eyebrow pencil?" And I said yes. She says "well where did you put it?" I told her I put it where the pencils were. There were two different sections for the same pencil and I put it in the one that I did not grab it from. The lady told me "well I saw you grab it from right there and I did not see you put it back in that spot so show me where you put it". Let me remind you, she was being so rude during this entire encounter... when I showed her that I did put it in the right spot she just brushed me off.. I started having an anxiety attack , had to walk out really quickly and was crying really bad having trouble breathing. This customer service was terrible.. they should treat everyone equally whether they're wearing makeup or not.. every other time I've gone there I was wearing makeup and they were always attentive with me and helpful.. the one time I go in without it, they glared at me, were very rude to me and treated me like i didn't belong there.. i won't be shopping at this...

Sephora Store Location: inside the JC Penny's at North Star Mall San Antonio, TX

1st time: I went there I had ask the white girl with the blonde hair which Fenty setting powder best matches with my skin tone and I already had test it out on the back of my hand so I wanted her opinion and her response was "Just try it out on your hand" and she left me hanging to help another customer out.

2nd time: I went with my boyfriend to try on the "Stunna Lip Paint" by Rhianna to see which color he liked on me best and the Mexican girl with the blonde hair came near us starring at my boyfriend asking us (asking him) if we are finding everything alright and if we needed help without even acknowledging me because she was too busy checking out my boyfriend.

3rd time: I was looking for a Fenty foundation brush and since there was only 2 employees and they were helping out the other customers I decided to open the drawer on the bottom to get what I needed and no employee ever had a problem with me doing that in the past but the same blonde Mexican girl that was checkin out my boyfriend from the last time told me that I'm not supposed to do that. Idk, maybe it was her tone; maybe the way she said it rubbed me the wrong way like as if she was talking to me like a little kid in front of another customer.

Sephora inside of JC Penny's at North Star Mall y'all need to get it together and hire more employees to help us costumers out and y'all need to train these girls that work for you to humble themselves.

Anyways shout out to the Mexican girl with the dark brown hair that made me feel welcomed in that store. All I know is her middle name is Jalin because her name is the same pronunciation as mine and we had a short, sweet, and simple conversation about our names.

Next time I go to that store I will get their names and...

I highly would like to recommend this Sephora. I scheduled my daughter to get her makeup done for her graduation day. The day before her appointment I went in to the store and talk to Reagan ( manager) as we had a bit of a scheduling conflict on the day of her appointment. I must say when Reagan came up to talk me she was friendly, courteous, and smiling. Reagan gave me the best customer service ever! She looked at her staff schedule on how she can assist my daughter to make sure she was makeup ready on time and wouldn’t be late on the day of graduation. She then called Leo up front and let her know she would be the makeup artist who would be tending to my daughter and how we were on a time crunch. On the day of my daughter’s appointment which was the next day Leo , had a no show appointment and called us to come in sooner than what we discussed. Which was very nice of her to do. We got there and Leo did an AMAZING JOB on my daughter’s makeup. She tended to my daughter in the best way possible and showed that she enjoys what she does! She did the job just how my daughter wanted it done. I highly highly recommend Leo for your makeup artist! A huge Thank you to Reagan for accommodating us and a huge thank you to Leo for doing an amazing job! My daughters graduation day couldn’t have been better w/ out y’all’s help! A HUGE KUDOS TO LEO AND REAGAN! Sephora please do everything possible to make sure they stay at Sephora! There is not many employees like them out there. Ty again, ladies! Go see Leo and Reagan at...