The Home Depot — Local services in San Bernardino

I am only giving one star because I can't give zero. Their "curbside pickup" is a complete joke and waste of time. Not to mention the girls working in that department are rude and lazy. I arrived approximately 10 minutes after receiving email that said order was ready. I then waited a little over 30 minutes after checking in that I was there, before I had to go inside. I was upset, rightfully so I believe, and when I got in there I asked where my products were so I could get them. The checker stated she would be with me in just a moment (she was NOT with a customer at the time). During this time I witnessed 4 other employees in the return/pickup area, 3 of which were working. After my girl checked the computer and then slowly tread to the other side of department, she then disappeared into the garden dept for about 5 minutes, and then other (non working) employee that had been there to begin with, turned got my things off the shelf and ambled her way back to me. No apologies, no explanation, no nothing. I might also mention there were 2 other customers that came in from pickup to get their orders behind me. If you can't do curbside service, DON'T OFFER IT. I will choose another Home Depot from now on. Very, very poor service, and an extremely bad representation of the...

The worse part about Home Depot in San Bernadino on Hospitality Lane is the inconsistency in available help. Sometimes when we go there, there are numerous employees available to assist us but on this trip we couldn't get any help. On a different trip to this store we were able to get help in one department but none in another. It's very frustrating. We recently bought about 2700 square feet of flooring and we were looking for finish pieces but couldn't locate any or get any help to see about ordering some. We also needed some picture hangers that wouldn't damage walls but couldn't get help from the employee who was working on the aisle. He just directed us to another part of the aisle which we had already looked at and were unable to find them. We looked again and still couldn't find any. On the other hand when we ordered the flooring and related items from the store at Sierra Crossing from Danielle we had great service. She knew the product and just what we needed to get started and ordered it in sufficient quantity so that we didn't run short or have too much overage. It was a pleasure...

Man where do I begin... I'm An Older Gentleman and If U remember Like I do, The Home Depot was A Great Place to Shop for all your Home Needs, The staff was Helpful, knowledgeable, and went out of ther way to help U in whatever manner necessary. BUT NOW, U can't even get someone to answer a question, they point U in a direction and say Good Luck, and Most of the Employees have No Idea of Half the Products that are in the Store... And Like they Say, good Luck finding someone who may know anything about what U are Looking for, it's like they Hire Forever 21 Workers, or Kids right out of High School Who Only care about making ther I Phone Payment or Ther 50,000 dollar Car Payment. They Care Not About the Job ther Hired for and Give Least Concerns about You even Shopping ther or what for... PLUS, U can Never Find what You really go In for... They Have What They Want to sell, not what Needs to be Sold. NOTHING LIKE IT WAS 10 OR EVEN 15 YEARS AGO.... SORRY HOME DEPOT. I'm better of Going on Amazon or mY local Hardware Store... Ther I don't have to pay ther...