Bert Levi Family Jewelers and Jewelry Buyers — Local services in San Diego

0 stars. My transaction with Levi Family Jewelers started off very well on Etsy, but when the ring was delivered to the wrong address, I respectfully and quickly sent proof and concerns to Mr. Levi. He denied any responsibility, suggested myriad ways I failed, and offered no solutions--all before doing any research into what happened.

His wife is very reasonable and kind, but even after finally acknowledging the ring went missing through no fault of my own, he began insisting I must return it if it ever gets delivered to me before I had proof of any refund. He also issued me a lifetime ban from the store.

He further and most egregiously threatened to sue me and publish my full name, number, and address on the internet if I submitted this review. When I did anyway, and after more nasty messages, he decided to take responsibility, blame pandemic stressors, and ask me to remove my truthful review. I won't because I believe he had every intent to fulfill his threats, and potential customers deserve to be warned.

Run, don't walk. There are plenty of other shops who will happily provide basic customer service.

Be careful if you still choose Levi Family. He requested a positive review multiple times before tracking showed item delivered...

Edit:

Mr. Levi's response is full of lies. He never offered to let me keep the ring after being informed it had been lost. I never said I was happy he could be out any money (in fact, the opposite was said). I never said I would be out to ruin him, just that I would be leaving a review. His wife, as I stated, was wonderful and wanted me to keep the ring should they be able to reroute it to me. Also, I would never attack someone's religion, and furthermore, we happen to be of that same religion.

There's more, but I'll stop there. I'm flabbergasted that he has chosen to lie knowing this is all documented through messaging. I know these are tough times for everyone, but that doesn't excuse treating people like they're liars for hours and then threatening them with financial, emotional, and physical harm if they tell others, which Mr. Levi did. He even sent a full apology with explanation of his stressors and requested I take my review down. I said I couldn't in good faith because I don't want anyone else to not be fully informed of how he treats people when orders become challenging.

I'm sure it was a bad couple of days and he made poor choices, and maybe that's unusual, but him lying about my actions and the truthfulness and intent of my review is just more inexcusable behavior and justification for my decision to write this review.

2nd Edit:

It appears Mr. Levi took down his response. That says everything about the veracity of my...

So, I'm changing my review...

My original review will be below, but I wanted to update to say that within 20 minutes of posting my review, someone from the store actually called me (not sure how he got my number, lol). He was very concerned, apologetic and honest. He did explain that they have to pay someone to size a bracelet, and that is why they charge. He also understood that it is important to be upfront about costs before making a purchase. I think that with this, I would probably recommend them with the caveat that you should always define any ancillary costs that may be associated with it post-purchase.

They seem very concerned with customer experience and opinion. So, I say give them a chance. If you have any issues, I feel very confident that they will do whatever they can (within reason) to make you feel good :)

I wound up going back in and buying a necklace for my husband, and got great service and a great deal, I feel. Very kind and responsive owner/employee.

Original Review:

Ok, so I have lived close to this store for a long time, and wanted to get my husband something nice for Christmas, even though we don't do gifts. I stopped in and settled on a nice yellow gold bracelet. I wasn't sure the size I should get, but I knew the one I picked out was close. The lady behind the counter was very nice and assured me that he could come in after Christmas and get it sized. She neglected to mention that she would charge us another $50 to do that. I GET that things cost money, but I never would have bought it without him there if I knew they were going to charge...

My dad left me a number of gold coins and I finally got around to selling them. I had enough that I was able to go to a collector and get the actual market value for the gold but once I’d sold them I started looking through old jewelry and stuff to see if I could sell that. I found some stuff my mom used to have and a broken chain or two and also my old watch with a broken band. I went to Bert Levi family because I had bought some repairs on my new watch from them before and I thought they did a good job. They also told me then that they buy jewelry and had some on display so I wanted to see what I could get.

They looked at everything and the only thing they wanted to buy to resell was the watch. The rest, though, they weighed and told me what they could pay me for the gold (and one silver chain.) They didn’t just give me a number but explained everything. Like, I had some stuff that was 14k which isn’t pure gold and some stuff that was 24k which is. So they could pay me more for the 24k than the 14k. They totaled it up and I thought it was fair. I took them up on that and they gave me cash but I kept the watch because they told me I might be able to use some of the parts for my new watch.

They were friendly and professional and they didn’t try to sell me on doing one thing or another. They showed me how much they could pay and explained why and treated me nicely even when Id idn’t sell the watch. I have always liked their service and I recommend them for anyone selling jewelry, buying jewelry, or getting watches repaired. Great service and very...