Bloomingdale's — Local services in San Diego

I recently decided to give Bloomingdale's a chance due to their enticing discounts and gift card offers. I feel compelled to share the numerous issues I encountered during my visit.

False Promises of Free Alterations: I purchased 2 full priced suits near closing so I wouldnt have time to do alterations, and I was assured of free basic alterations to full priced items. However, when I returned for alterations, I was informed that I the system wouldnt allow it due to the items being previously bought. This led to a frustrating ordeal of over an hour spent calling multiple customer service numbers and multiple associates, only to have the manager finally intervene to rectify the situation.

Unfair Return Policy with Gift Cards: Unlike other reputable stores, Bloomingdale's implements a perplexing policy when it comes to returns. If you use a combination of gift card and cash for your purchase and later decide to return an item, you're refunded with a percentage of the total purchase back onto a gift card and the remaining amount in cash. This is not only inconvenient but also unfair to customers who expect a straightforward refund process. Also some brands only have 14 day return policy so beware of that. I did not have to learn the hard way on that one at least.

Overcharging Customers: I was shocked to discover that I was charged more than the labeled price for two items. Bloomingdale's refused to refund the excess amount in cash, because they were already altered, instead issuing a gift card that didn't even cover the full cost if you include the sales tax. This deceptive practice not only results in customers paying more than they should if gone unnoticed but also coerces them into further purchases with the issued gift cards.

Deceptive Sales Tactics: The sales associate, Elliot, demonstrated a blatant disregard for honesty by misleading me about the duration of a Canali sale. Despite assuring me it was only for a day or two, I later found out online that the sale extended for two weeks. This lack of transparency undermines the trust customers place in their guidance, leaving me skeptical about their expertise in recommending suitable purchases.

Subpar Service and Substitution of Items: To add insult to injury, when I purchased an Armani suit, I was given a high-end Armani bag. The tailor assured me to leave the bag as I would receive the bag back. However, upon returning to pick up my suit I was informed that they had run out of Armani bags and could only provide a cheap Bloomingdale's alternative. This blatant theft and substitution of items without prior notice reflects poorly on the store's commitment to customer satisfaction.

In conclusion, my experience at Bloomingdale's was nothing short of disappointing. From false promises to deceptive practices and subpar service, it's evident that this establishment prioritizes profit over customer trust and satisfaction. I strongly advise others to steer clear of Bloomingdale's and opt for retailers with more transparent and...

As a loyal Bloomingdale’s customer for many years, I’m extremely disappointed to say that I can no longer enjoy shopping there. I’ve spent a great deal of time and money at Bloomingdale’s, but the loud and inappropriate music has completely ruined the in-store experience.

I started noticing the same songs playing every single time I visited, so I asked about it. Based on what I was told, the same exact songs are on repeat every day, and that I’m not the first customer to complain and many other customers have made the same comments. I was informed it has been brought it up to management multiple times, but nothing has been done. The staff members I have talked about this said they don’t like the music either, which says a lot about how disconnected corporate must be from both customers and staff. I feel bad that they have to listen to this garbage every day.

What makes this worse is that many of the songs being played are sexually explicit and even religiously offensive. For example, the song "Taste" by Sabrina Carpenter includes lyrics like “I heard you’re back together and if that’s true, you’ll just have to taste me when he’s kissing you,” and “He pins you down on the carpet, makes paintings with his tongue.” These lyrics are not appropriate for a luxury shopping environment, especially when families are present.

Another example is “Garden of Eden” by Lady Gaga, which used religious imagery in a sexual and party-like context is distasteful and completely out of place for a store that markets itself as refined and family-friendly.

Shopping at Bloomingdale’s should feel elegant and enjoyable, not like stepping into a Forever 21 or a club. The music is loud, repetitive, trashy, and completely out of touch with the Bloomingdale’s brand. It is exhausting and quite literally drives customers out of the store.

With Bloomingdale’s long-standing reputation, one would expect a thoughtfully curated playlist that enhances the shopping experience rather than cheapens it. Until this issue is addressed, I will be taking my business to Nordstrom and Neiman Marcus, where the environment actually matches the level of quality and service expected from a...

My husband and I had a wonderful shopping experience at Bloomingdale's Fashion Valley Mall in San Diego, California, during our pre-Christmas visit. He surprised me with a beautiful green cashmere sweater, which I cherished and wore twice before noticing some pilling on the fabric. Unfortunately, we do not have a Bloomingdale's in Austin, Texas, where we reside, so I had to wait until our return to San Diego to address the issue.

Upon arriving at Bloomingdale's, I was immediately greeted by Mariana, the Customer Service Manager, who exuded warmth and professionalism. Despite the lack of tags on the sweater, Mariana understood my concern about the quality and graciously processed a refund to my credit card without hesitation. Her exceptional customer service exceeded my expectations and left me thoroughly impressed.

Mariana's thoughtful gesture of personally escorting me to the second floor, instead of simply directing me, demonstrated her commitment to ensuring my needs were met. Her attentiveness and understanding made me feel valued as a customer.

Likewise, Lisa was an absolute pleasure to work with. Her extensive knowledge of fashion, coupled with her attentive listening skills, made our search for the perfect dress a breeze. Even though we didn't find the ideal dress that day, Lisa's suggestions provided me with valuable insights for my ongoing search.

Both Mariana and Lisa are exemplary employees whose dedication to customer service is commendable. Bloomingdale's is truly fortunate to have such outstanding professionals on their team, and I'm grateful to have been on the receiving end of their exceptional assistance. Their combined efforts transformed my shopping experience into a memorable and enjoyable one, and I cannot thank them enough for their kindness...