Louis Vuitton San Diego Fashion Valley — Local services in San Diego

Kim & Kevin attended me as I made another purchase today. Picked up the Pocket Organizer in another color. Outstanding customer service. You guys rock!

Update...

I highly favor LV as one of my top 10 "go to" boutiques when I'm shopping at Fashion Valley, however my store of choice is in Dubai, UAE.

The gentleman that assisted me, Albert, was nothing short of impressive! From his high sense of class and professionalism, he also impressed me with his in depth product knowledge (not only LV) and was also very accommodating on many other occasions. Albert is patient and a genuine individual.

On a day that I was impulse shopping in other boutiques, I happen to visit LV with no intent to buy and was greeted immediately by Albert. He gave me a run down of their latest leather goods and enticed me with form and function of these beautifully crafted pieces. No pressure was emitted at any time, as he served me refreshments while dazzled with LV's signature style.

Albert shared his passion for the brand as he elaborated on the distinctiveness of LV's creations and the craftsman's exceptional techniques (as I was wowed while viewing LV's cobbler video, in Fiesso d'Artico). He spoke about the history/dream of this iconic brand and how it IS the embodiment of incomparable savoir-faire and refined quality. As I examined my choices of the French lifestyle... the more Albert guided my exploration, the more I was inspired.

I ended up spending funds that were intended for something else without a care. To my surprise, I was in a better overall mood and excited about my new leather goods due to my interactions and purchases with Albert. Amazing encounter with this gentlemen, which I must say was the best sales experience by far of ANY location that I have been to at FV! I was so impressed by Albert's service, that I now gauge other boutiques I frequently visit, by his performance and sophistication.

Finally, I also feel that Albert is one of the best ever, because he keeps me "in the know" by notifying me of new arrivals that he feels may interest me. Thank you Sir. You come HIGHLY...

Placed an online order 11/16/2020 for an Avenue sling bag $1,670.13 I chose in store pick up. a few days later I received an email that my item was ready for pick up i made it out to the store 40 minutes each way . Upon arrival, I let them know I was there to do a pick up, they asked for my name, went to the back to look for my item, they came back out and said they couldn't find my item, they went to the back once again, this time with the manager who was there, they came back out a second time, asked for my email and they finally came back out only to be told my item was unavailable and they added that the item was "already picked up" ??? How is that possible ?? According to them someone else picked it up the same day with an exact ID and debit card that matched mine and also the exact pick up email yet they don't have proof or a picture of the persons ID or debit card and conveniently they say a manager "Erin Croskey" apparently gave it to the individual. How am I supposed to believe that when they didn't even ask me for ID or email when picking up my item!?!? They then told me they could not issue me a refund or a replacement item until an investigation was conducted I was very upset but I was already there I proceeded to purchase the same bag in-store since it's been sold out online for a while, along with another $2500 bag for my wife and a perfume. they assured me in store that they would get to the bottom of the issue and yet to this day 11/30/2020 I have yet to get a resolution from anyone from Louis Vuitton they have completely ignored me I have called the manager Eric Croskey more times then I can count and left countless voicemails and they have completely ignored me I also called customer service with zero follow up. DONT BOTHER ORDERING ONLINE THEY WILL MOST LIKELY "LOOSE" YOUR ITEM AND...

Worst customer service I have ever experienced in my life time! For such a large and prestigious store, you would expect the very best customer service possible. I had originally purchased a handbag which I loved, which broke within a short period of time. At which point, I made my way to the Costa Mesa Louis Vuitton store, where they gave me one of two options. One was to repair the bag, the other was to trade up for another bag and pay the difference. Their selection was quite limited, so I made a selection, which I was less than satisfied with. There was additional cost involved. Based on the distance, there was not a very convenient time to drive back and exchange the selection I made. I finally made it down to the Fashion Valley store, with the bag I had upgraded to, which had never been worn or removed from the box. I was prepared to pay more for the bag that I truly wanted, yet they refused to accommodate the exchange/upgrade, based on the length of time it took me to get back to one of there locations. The handbag I brought back was one that was in their current inventory, and they would have had no problem reselling it, yet they turned me away feeling frustrated and anguished. I also called their customer service center while still in the store, which again, gave me no satisfaction or solution. Truly I have shopped at much lower scale stores, which have been much more honorable than this much higher end store. This is a company that cares very little or not at all about the consumer. I advice anyone who shops here to tread lightly. I have never been so disappointed in my life with a...