Express — Local services in San Diego

I had one of the worst customer service experiences of my life at this Express store today (09/26/2025 around 1:30 pm). The store manager, Jessica, treated my elderly mother and me with shocking disrespect.

Even after I showed her my receipt and email confirmation proving my purchase was not from the outlet, she kept cutting me off and refused to let me explain. I had to ask her multiple times to allow me to speak, but she dismissed me arrogantly and continued insisting she was right, claiming she’s worked at Express for 23 years. That is no excuse for rudeness and discrimination.

Jessica’s behavior was extremely unprofessional and offensive. She mocked us, minimized us, and acted as if she was “above” us especially because my mother does not speak English. It felt discriminatory and degrading. I have been a loyal Express customer for years, and I have never experienced such a hostile and arrogant attitude from any employee, let alone a manager.

It is unacceptable for Express to have a store manager who treats customers this way. Jessica refused to give me her last name, but she was working today around 1:30 pm. I strongly urge Express to take immediate action, as no customer should ever be disrespected, discriminated against, or mocked...

I bought two items on Jan 16th and was charged twice. Upon arrival home, I checked my bank account online and saw the mistake. I called the Fashion Valley store. They told me that the duplicate charge would fall off within a few days. It didn’t. I just called the Express customer service line only to get a recording that the “In-store Experience Dept wasn’t open”. This is Saturday, January 26 and I haven’t had any action on this in my account. Please refund the duplicate charge of $61.20 ASAP. So not good customer service that I’ve...

My husband and I are in the store right now and not even one employee has asked us for help. All the employees are walking around like they are the customers which is a bit appalling. When my husband asked one sales associate she had an attitude and was not helpful. I’m a card member and if I’m going to be treated as if I don’t matter then why waste my time here. Customers should be the number one priority, I’m not sure if this wasn’t clear during training or maybe it’s time to re-evaluate...